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About the Role

Tripstack is seeking an IT leader to manage global IT operations, including hardware, software, SaaS, office infrastructure, and procurement. This hands-on role involves owning the IT budget, collaborating with various teams, and ensuring IT accountability across three global offices.

Responsibilities

Run global IT operations
Own onboarding and offboarding from the IT side, including accounts, hardware, and access
Manage office IT in Toronto, Pune, and Kraków, covering network, Wi-Fi, meeting rooms, AV, printers, and physical access systems
Administer the collaboration stack (Google Workspace, Slack, Atlassian, etc.), including license hygiene, integrations, and lifecycle
Act as the escalation point for IT-related issues and communicate status to leadership
Own IT procurement and vendor management globally
Negotiate pricing and terms, consolidate tools and vendors, and optimize seat counts
Own IT spend tracking and capital planning
Manage the IT operating and capital budget end-to-end and report monthly with Finance
Build and maintain a multi-year OPEX/CAPEX plan for device refresh, office infrastructure, and investments
Manage the cost of cloud spending, identify inefficiencies, and bring them under management
Implement and maintain endpoint security baseline in partnership with Security
Own identity and access administration for corporate systems in partnership with Security and SRE
Create a clear boundary between corporate IT and production infrastructure
Document IT processes, standards, and runbooks
Automate repetitive IT tasks and reporting using AI tooling
Set and publish IT service metrics and report on them monthly

Requirements

Proven experience running IT operations for a company of similar size
Direct management of an IT team and accountability for an IT budget
Strong procurement and vendor management track record, including negotiating SaaS and hardware agreements
Budget ownership experience, including building and reporting against IT opex and capex budgets
Experience supporting distributed teams across multiple countries and time zones
Clear written and verbal communication skills, comfortable presenting cost and risk to executives
8+ years in IT operations, with at least 3 years in a management role
Based in the Greater Toronto Area and available to work across Toronto, Pune, and Kraków time zones

Skills

Endpoint security
Identity and access administration
IT procurement
Vendor management
IT budget management
Capital planning
SaaS management
Spend intelligence
ITIL
Scripting (Python, Bash, Apps Script)

Location

Toronto, Canada

Work Type

Full-time

Experience Level

8+ years in IT operations
3+ years in a management role

Salary/Compensations

100,000 - 150,000 CAD / Annual

Benefits

Opportunity to work with a young, dynamic, and growing team
Culture that encourages individuals to do more and be more
Ambitious mission
Embracing diversity
Equal opportunity employer
Commitment to creating a safe, healthy and accessible environment
Encouragement of applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law
Accommodation available during the recruitment process

About the Company

Tripstack is a B2B Flights as a Service provider and a world leader in virtual interlining, part of Etraveli Group.
Operating from offices in Canada, India, and Poland, Tripstack provides partners access to global flight content, virtual interlining, and a suite of services including payments, fraud prevention, pricing, and customer support.
Its technology ingests over 30B price points and handles over 240 million searches daily.
Tripstack partners with airlines, OTAs, and other distribution channels globally to expand networks, drive new revenue streams, and offer competitive prices.
Tripstack has approximately 180 employees across Toronto, Pune, and Kraków.

Equal Opportunity

We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.