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Responsibilities
- Assist customers in servicing, repairing and explaining each service needed.
- Understand customer requirements and concerns, matching them to appropriate service options.
- Explain services being performed and keep customers informed throughout the vehicle service process.
- Stay updated on new products, features, and accessories, attending product training as required.
- Maintain a service customer follow-up system to encourage repeat and referral business and enhance customer satisfaction.
- Hire and supervise all service department personnel, monitoring their performance in servicing customers.
- Develop departmental goals and objectives, including an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by promptly and appropriately handling customer complaints.
Requirements
- A minimum of 3 years of experience as a service manager.
- Strong focus on providing excellent customer service.
- High school diploma or higher education.
- Clean driving record and valid driver's license.
- Driven personality, eager to improve, and able to work within and support internal teams.
Skills
- Customer service
- Teamwork
- Leadership
- Budgeting
- Marketing
Location
- Austin area
Work Type
- Full-time
Experience Level
- 3+ years as a service manager
Education Level
- High school diploma or higher
Benefits
- Medical, Dental and Vision Insurance
- 401(K)
- Paid time off
- Flexible Schedules
About the Company
- Leif Johnson Ford has been in business for almost 60 years.
- Family owned and operated business with 3 Ford franchise dealerships and 5 Pre-owned locations in the Austin area.
- Offers a no hassle and family-oriented atmosphere.
- Committed to the Austin community, sponsoring programs like Earning by Learning, Responsible Parenting, and Toys for Tots.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.