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About the Role

As the Product Owner for the Frontier Self-Service Experience Platform, you will own the product vision and strategy for a platform that serves as Tech@BCG's browsable front door, providing access to tools, resources, services, and support. The platform is designed to scale beyond Tech@BCG for re-use by other functions. You will map colleague journeys end-to-end, correlating them to specific services and operational processes, and showcase Tech@BCG's value, thought leadership, and contributions to the firm's go-to-market strategy.

Responsibilities

Own the product vision and strategy for the Frontier Self-Service Experience Platform.
Map colleague journeys and correlate them to services, workflows, and operational processes.
Showcase Tech@BCG's value, thought leadership, and contributions to the firm's go-to-market strategy.
Set the multi-year roadmap, translating input into a prioritized backlog.
Define OKRs and success metrics: adoption, satisfaction, time-to-resolution, and visibility of Tech@BCG's contributions.
Serve as the primary product authority, chairing governance forums and resolving complex product decisions.
Design the product on a headless platform strategy for reuse across web, mobile, chat, and AI-driven channels.
Work closely with engineering to identify firmwide versus Tech@BCG-specific capabilities.
Establish data governance for content structuring and control for AI channels.
Build the roadmap, business case, and stakeholder relationships to scale the platform beyond Tech@BCG.
Lead a network of product owners and managers, coaching them on standards and prioritization.
Ensure AI-driven or automated capabilities are secure, well-governed, and aligned with Responsible AI and data privacy principles.

Requirements

Bachelor's degree in Business, Human Resources, Information Systems, or a related discipline.
Certified Scrum Product Owner (CSPO) is a plus.
Experience in professional services is a plus.
10+ years of product management experience.
Demonstrated leadership in setting multi-year strategy and owning the roadmap for an enterprise-scale, employee-facing platform serving a large, global user base.
Proven track record owning enterprise service delivery or self-service platforms (e.g., ServiceNow, Workday, or similar) within an IT or shared-services function.
Experience running build-versus-buy and vendor evaluations.
Track record of scaling a platform beyond its original function for re-use by others.
Skilled in employee journey mapping and service design.
Skilled in translating journeys into underlying service and operational requirements.
Experience partnering with C-suite and executive stakeholders (e.g., CIO, CHRO) to secure investment and drive adoption of large-scale platform initiatives.
Experience defining success metrics (adoption, satisfaction, time-to-resolution) that hold the platform accountable for genuinely improving the employee experience.
Proficiency in headless platform strategy for multi-channel support by architecting content, services, and data for consistent delivery across web, mobile, chat, and AI-driven interfaces.
Strong understanding of the data governance required to structure, tag, and control content and data for safe and effective surfacing through AI channels.

Skills

Identifying and defining overarching problems in how colleagues access tools, resources, services, and support.
Cutting through ambiguity to frame firmwide versus function-specific solutions.
Connecting colleague journeys to the services and operational engine that power them.
Writing effective, persuasive executive-level communications.
Developing narratives that frame strategic issues clearly.
Shaping perspectives and steering engagement with senior stakeholders.
Telling the story of Tech@BCG's value, thought leadership, and contribution to the firm's go-to-market strategy.
Strategically leading large, complex delivery team environments.
Structuring, planning, and executing broad initiatives.
Prioritizing highest-impact actions across a firmwide platform.
Building and deepening strong, productive relationships with executive leadership.
Partnering effectively across internal functions and external vendors.
Setting the vision and purpose for a network of product owners.
Striking the right balance between empowerment and direction.
Applying deep expertise in headless platform architecture and multi-channel strategy.
Structuring services and content for consistent delivery across web, mobile, chat, and emerging AI surfaces.
Understanding data governance for AI channels.

Experience Level

10+ years of product management experience

Education Level

Bachelor's degree in Business, Human Resources, Information Systems, or a related discipline

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
Organizations must blend digital and human capabilities to succeed.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.