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About the Role
The Customer Success team at HUMAN is passionate about protecting the internet by empowering teams and making HUMAN a great place to work. As a Solution Engineer, you will manage the end-to-end integration process for clients across our Advertising and Cybersecurity products, building relationships and ensuring client needs are met. You will serve as a subject matter expert and collaborate with Technical Account Managers to ensure client satisfaction.
Responsibilities
- Act as the primary technical contact for clients during product integration, coordinating development, managing upgrades and migrations, troubleshooting issues, and reporting discrepancies.
- Respond promptly to team and client inquiries requiring immediate attention.
- Collaborate with Sales, Product, Operations, Engineering, and Detection teams to deploy, configure, and troubleshoot client services.
- Develop internal and external technical documentation to enable customer self-service and improve integrations.
- Serve as a frontline product expert, explaining the functionality of HUMAN’s products and services to diverse audiences.
- Independently manage multiple simultaneous projects and track tasks to completion.
- Understand client infrastructure and services to identify optimal integration points for HUMAN’s products.
- Foster collaborative relationships with Sales and Product leads to provide client feature requirements for product development.
- Maintain strict confidentiality and privacy of client data.
- Acclimate to HUMAN culture and contribute to company growth.
Requirements
- Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering, or Information Technology Systems.
- Experience as a Solutions Architect, Sales Engineer, or Technical Account Manager within Media and Advertising.
- Foundational knowledge of the Open Real-Time Bidding (RTB) lifecycle, IVT terminology, VAST, and the bid request journey.
- Knowledge or experience with viewability and brand-safety products for AdTech companies.
- Familiarity with advertising transparency standards like ads.txt, app-apds.txt, and sellers.json files.
- Proficiency in programming and scripting languages including HTML, Javascript, Java, Go, C++, Python, Shell, and Node.js.
- Ability to query datasets in Snowflake for integration validation, IVT pattern investigation, and troubleshooting.
- Familiarity with web troubleshooting tools such as Chrome DevTools, Postman, Swagger, Fiddler, and APIs.
- Familiarity with server, networking, and public/private cloud technologies (e.g., AWS, GCP).
- Experience with JIRA and Confluence, and writing technical documentation.
- Accountable and self-motivated with a desire for continuous learning, ownership of timelines, and meeting deliverables.
- Strong organizational and communication skills, with a technical mindset and interest in advertising fraud, bot management, and cybersecurity.
Skills
- Open Real-Time Bidding (RTB)
- IVT terminology
- VAST
- Viewability
- Brand-safety
- ads.txt
- app-apds.txt
- sellers.json
- HTML
- Javascript
- Java
- Go
- C++
- Python
- Shell
- Node.js
- Snowflake
- Chrome DevTools
- Postman
- Swagger
- Fiddler
- APIs
- AWS
- GCP
- JIRA
- Confluence
- Technical Documentation
- Organizational Skills
- Communication Skills
Location
- NYC (HQ)
Work Type
- Flexible work options
Experience Level
- Solutions Architect
- Sales Engineer
- Technical Account Manager
Education Level
- Bachelor’s Degree or equivalent experience in Computer Science, Computer Engineering or Information Technology Systems.
Benefits
- Comprehensive total rewards package
- Personal and professional development support
- Well-being stipends
- Learning stipends
- Flexible work options
- Dedicated time off
About the Company
- HUMAN was founded with a hacker mindset and a mission to make the internet safer by putting humans first.
- The Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying over 20 trillion interactions weekly for major brands and platforms.
- HUMAN is growing rapidly, offering a meaningful opportunity to shape the future of cybersecurity and build a safer, more human internet.
Equal Opportunity
- HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone.
- We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together.
- If you are an individual with a disability or special need that requires accommodation, please contact us directly.