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About the Role
This role is responsible for driving and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Across Consumer & Small Business Products, this role will focus on support in Business Continuity, Global Recovery & Resolution Planning, Client Assistance Program coordination, and supporting horizontal assessments.
Responsibilities
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Requirements
- 2+ years of experience in business management, strategy, program management, operations, governance, risk, or related functions
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
- Demonstrated ability to coordinate and deliver cross-functional initiatives involving diverse stakeholders
- Strong written and verbal communication skills, including development of executive-ready materials and status updates
- Proven ability to identify process improvement opportunities and drive execution with limited direction
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in Microsoft Office products, including PowerPoint, Excel, Teams, and Outlook
- Experience supporting governance, business continuity, risk management, or regulatory-related processes
- Experience managing operating routines, reporting, forums, or executive support functions
- Knowledge of Consumer and Small Business Products (CSBP) organizations and operating model
- Experience partnering across product, technology, finance, HR, risk, compliance, or control organizations
- Familiarity with business continuity planning, GRRP, CAP processes, or operational readiness activities
- Experience leveraging AI tools (Copilot/M365) to improve productivity and operational efficiency
- Ability to influence without authority and drive outcomes in a highly matrixed environment
Skills
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Location
- US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)
- US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)
Work Type
- Onsite
Salary/Compensations
- $71,500.00 - $107,700.00 annualized salary
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support
About the Company
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
- We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
- This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
- We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
- These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
- Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
- Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
- At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
- Join us!
Equal Opportunity
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.