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About the Role
Regulates and maintains patient appointment schedules for Endocrinology outpatient procedures and outpatient infusions at ambulatory surgery centers.
Responsibilities
- Schedules patients for ultrasounds, biopsies, and outpatient infusions at ambulatory surgery centers
- Schedules patients with requests from physicians
- Schedules patients with faxed requests
- Explains special procedures and preps to outpatients
- Instructs patients on diets, medications and post procedure instructions
- Acts as liaison between medical offices, nurses, and physicians when booking any patients
- Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility
- Informs staff and physicians of patient arrivals, cancellations and concerns
- Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients
- Answers general questions from patients and staff
- Checks fax machine daily for orders and patient information pertaining to schedule exam
- Faxes appropriate paperwork
- Participates in continuous quality improvement activities
Requirements
- HS Diploma or General Education Diploma (GED)
- 2 years of recent experience
- Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
- Ability to work with others in a flexible and cooperative manner
- Ability to maintain composure during challenging interpersonal interactions
- Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day
Skills
- Organizational and multi-tasking skills
- Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion
- Active listening skills; including interpersonal skills and telephone communication
Location
- South
Work Type
- Full Time
- Days
Experience Level
- 2 years of recent experience
Education Level
- HS Diploma or General Education Diploma (GED)
Salary/Compensations
- $33.52 to $46.92 / hour
Benefits
- Yes
- Eligible positions also include a comprehensive benefits package
About the Company
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Equal Opportunity
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.