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About the Role

Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform. This role provides specialized functional and technical expertise in the support, configuration, maintenance, and continuous improvement of the Workday HCM platform, with a primary focus on assigned modules. The Senior Functional Specialist analyzes business requirements, configures and tests system solutions, supports Workday releases, troubleshoots system issues, maintains documentation, and ensures the integrity, security, and reliability of the Workday portfolio functionality.

Responsibilities

Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes to ensure alignment with institutional goals.
Establish and confirm future operational goals for assigned functional areas through analysis of current-state needs and system deficiencies.
Map end-to-end business processes, identify downstream change impacts for end-users, and provide strategic input into overall project deliverables and workplans.
Participate in implementation and post-go-live activities for assigned functional areas including solution design reviews, configuration workshops, testing activities, knowledge transfer sessions, operational readiness planning, and the progressive transition of responsibilities from implementation resources to sustainment.
Investigate, troubleshoot, and resolve system issues, configuration defects, security concerns, and user-reported incidents.
Analyze business requirements and develop sustainable configuration solutions that align with college objectives.
Analyze proposed changes, enhancements, and operational issues to identify potential impacts across Workday functional areas, engaging appropriate subject matter experts to support solution design, testing, implementation, and issue resolution.
Ensure configuration and solutions activities adhere to governance, documentation, security, and quality standards.
Partner with Human Resources, Information Technology, and business leaders to understand operational requirements and strategic priorities.
Act as the single point of contact to identify, collect, and reconcile business requirements from subject matter experts (SMEs) across HR, Finance, and Student Services to ensure unified data alignment.
Facilitate root-cause analysis and requirements gathering sessions to isolate existing process bottlenecks, translating college operations into clean, sustainable functional specifications.
Provide expert advice regarding Workday functionality, best practices, and solution alternatives.
Support prioritization and evaluation of enhancement requests and operational improvements.
Evaluate business requests and configuration changes for downstream and cross-functional implications, facilitating collaboration with team members, technical resources, and business stakeholders to ensure solutions are aligned, sustainable, and support enterprise objectives.
Assess the impact of Workday releases and new functionality on supported business processes.
Architect comprehensive end-to-end test scripts, validate results, and coordinate the rapid resolution of system defects, ensuring functional decisions are fully verified by impacted stakeholders.
Plan, coordinate, and execute system testing activities, including functional integration, and regression testing.
Enable and support Business Outcome Validation with impacted stakeholders.
Support release readiness planning, communication, and implementation activities.
Identify change management impacts for end-users and college stakeholders from system configuration, ensuring comprehensive business outcome validation before deployment.
Design, develop, test, and maintain standard Workday reports, calculated fields, and dashboards that support operational, regulatory, and business requirements.
Analyze reporting requirements and provide reporting solutions that enable stakeholders to access accurate, timely, and meaningful information for decision-making.
Collaborate with senior specialized team members and other subject matter experts on complex, cross-functional, or enterprise reporting initiatives requiring advanced reporting expertise or specialized analytics solutions.
Monitor, validate, and maintain data integrity across assigned business processes and reporting outputs.
Support audit, compliance, regulatory, and operational reporting activities as required.
Develop and maintain configurations supporting portfolio business processes.
Analyze business processes and identify opportunities to increase automation, improve efficiency, and enhance user experience.
Deconstruct flawed legacy configurations and recurring system errors to engineer automated, scalable, and standardized workflows that align directly with enterprise objectives.
Participate in roadmap planning and continuous improvement initiatives.
Monitor Workday releases, roadmap developments, and emerging technologies including artificial intelligence, machine learning, skills intelligence, predictive analytics, and intelligent automation.
Evaluate new platform capabilities and recommend opportunities to improve service delivery, operational effectiveness, and employee experience.
Configure, test, validate, and support approved AI-enabled features and intelligent automation capabilities.
Complete Workday professional development opportunities supporting AI and automation, participate in Higher Education Community groups and Workday knowledge-sharing activities related to emerging technologies.
Develop and maintain configuration documentation, testing artifacts, business processes, and support procedures.
Document configuration rationale, process decisions, and operational procedures.
Support knowledge transfer initiatives and organizational readiness activities.
Collaborate with integration developers, technical resources, vendors, and business stakeholders to define requirements, validate data movement, support testing activities, and resolve integration-related issues affecting assigned business processes.

Requirements

Post-secondary 4 year Bachelor’s Degree in Human Resources, Information Systems, Computer Science, Data Science, or related field with an emphasis on ERP systems or other related discipline.
A combination of other relevant equivalent education and/or experience will be considered.
Minimum five years of experience supporting enterprise ERP applications.
Minimum three years of experience configuring Workday HCM, Benefits, Compensation, or related modules, with demonstrated specialization and advanced configuration experience in Workday Benefits.
Demonstrated experience gathering requirements, configuring solutions, performing testing, and supporting production environments.
Experience supporting software releases and continuous improvement initiatives.
Experience working with cross-functional stakeholders within a large, complex organization.
Strong business analysis, problem-solving, and process improvement skills.
Understanding of software testing methodologies and change management practices.
Ability to translate business requirements into technical solutions.
Excellent analytical and troubleshooting skills.
Strong verbal, written, and presentation skills.
Ability to collaborate effectively with technical and non-technical stakeholders.
Demonstrated ability and willingness to continuously learn emerging technologies, including artificial intelligence, machine learning, automation, and analytics.
Ability to evaluate new platform capabilities and support business adoption through configuration, testing, documentation, and stakeholder engagement.

Skills

Workday HCM
Workday Benefits
Workday Compensation
ERP systems
Business analysis
Process improvement
Software testing methodologies
Change management
Artificial intelligence
Machine learning
Intelligent automation
Analytics

Location

London, ON

Work Type

Hybrid
Full time

Experience Level

Minimum five years of experience supporting enterprise ERP applications
Minimum three years of experience configuring Workday HCM, Benefits, Compensation, or related modules

Education Level

Post-secondary 4 year Bachelor’s Degree in Human Resources, Information Systems, Computer Science, Data Science, or related field with an emphasis on ERP systems or other related discipline
A combination of other relevant equivalent education and/or experience will be considered

Salary/Compensations

$102,000.00 - $135,660.00

Benefits

Defined-benefit pension plan (through the CAAT Pension Plan)
Dental coverage
Disability coverage
Travel insurance
Extended health coverage
Paid time off
Scheduled holiday closure
Reduced cost tuition for select Fanshawe programs or courses for eligible employees and their dependents

About the Company

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience.
Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform that is reshaping how we support our employees, finances, and future student services.
As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever.
Fanshawe has established a dedicated Workday Sustainment Team responsible for optimizing the platform, driving continuous improvement, and enabling data-informed decision-making across the College.
This position is privy to, responsible for, and entrusted with highly sensitive, proprietary, and confidential information. This includes, but is not limited to, employee data, financial data, budget allocations, workforce planning metrics, organizational design, business configuration details, and core operational processes. Safeguarding the integrity, security, and restricted access of this information is a core expectation of the role.
Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Equal Opportunity

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.