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About the Role
Assist customers and end-users with technical issues related to products, services, or software. Play a crucial role in ensuring customer satisfaction by resolving problems, providing guidance, and delivering exceptional support. Requires strong communication skills, technical expertise, and a customer-centric approach.
Responsibilities
- Respond to customer inquiries, issues, and requests via phone, email, and chat.
- Provide prompt and accurate solutions to technical problems.
- Analyze, diagnose, and troubleshoot hardware, software, and network issues.
- Utilize problem-solving skills to resolve technical issues efficiently.
- Develop a deep understanding of the company's products, services, and systems.
- Stay updated on product features, updates, and technical specifications.
- Document and maintain accurate records of customer interactions, technical issues, and solutions.
- Contribute to knowledge base articles.
- Follow established protocols and procedures for handling customer issues and escalations.
- Stay current with industry trends and technologies.
- Print daily and monthly documents.
- Upload/download files to insurers and clients.
- Set up new members and employers using company enterprise software.
Requirements
- College diploma or University degree in Information Technology or equivalent work experience.
- Knowledge of MSOffice 365 and MS SharePoint.
- Strong technical aptitude with the ability to learn new technologies quickly.
- Excellent communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Prior experience in technical support or a related field is a plus.
- Familiarity with help desk software and ticketing systems.
Skills
- Technical Support
- Customer Service
- Troubleshooting
- Problem-Solving
- Communication
- Interpersonal Skills
- Analytical Thinking
- MSOffice 365
- MS SharePoint
- Help Desk Software
- Ticketing Systems
Location
- Toronto
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- College diploma
- University degree
- Information Technology
Salary/Compensations
- $55,000 - $60,000
Benefits
- Extended health care and dental benefits
- Retirement savings plan with company contributions
- Health & Wellness offerings
- Mental Health programs and support
- Assistance for the completion of industry designations
About the Company
- Global Benefits has over 50 years experience providing high quality and cost effective administration for Multi-Employee Trusteed plans and single employer benefit plans.
Equal Opportunity
- Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported.
- Dedicated to building a workforce that reflects the diversity of the communities in which we live.
- Creating an environment where every employee has the opportunity to reach their potential.
- If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.