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About the Role
Service Credit Union is seeking a Contact Center Representative (CCR) to provide account-related services to members worldwide. The CCR handles inbound inquiries and transactions via phone, chat, email, and video channels.
Responsibilities
- Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
- Answer general inquiry questions about members accounts.
- Quickly identify client needs and match it to a product or service.
- Perform other job-related duties as assigned.
Requirements
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Good organizational skills with proven ability to multi-task.
- Ability to recognize and resolve member issues promptly, using courtesy and tact.
- Regular and reliable attendance is an essential function of this position.
Skills
- Customer service
- Retail
- Call center
Location
- Worldwide
Work Type
- Full-Time
Experience Level
- Flexible based on experience
Education Level
- High school diploma or equivalent required.
Salary/Compensations
- Starting at $22.00 per hour.
Benefits
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
About the Company
- We're committed to bringing passion and customer focus to the business.
- Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.
- At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity
- Equal Opportunity Employer