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About the Role
The Valet Manager oversees daily Patient Assisted Parking Services operations, ensuring continuous staffing, compliance, timely service, and coordination with Veterans Affairs personnel. This role functions as a working supervisor, performing valet duties as needed while monitoring operations.
Responsibilities
- Provide day-to-day oversight of Patient Assisted Parking Services operations.
- Coordinate staffing assignments to ensure continuous coverage.
- Monitor staffing levels and employee break schedules.
- Ensure vehicle drop-off and pick-up wait times remain below ten (10) minutes.
- Supervise and support Valet Attendants.
- Serve as a working manager and perform valet attendant duties when required.
- Monitor compliance with customer service, safety, security, and vehicle accountability requirements.
- Oversee accountability of customer vehicle keys, lock boxes, claim-check systems, radios, and other equipment.
- Ensure proper operation and utilization of the electronic claim-check and vehicle tracking system.
- Maintain required daily logs, staffing records, timesheets, and vehicle count reports.
- Submit required daily reports to the Contracting Officer's Representative.
- Coordinate with VA Police regarding emergency communications, incidents, accidents, and key control procedures.
- Ensure all contract personnel comply with VAMC policies, training requirements, badge requirements, and facility procedures.
- Identify operational issues, performance risks, and safety concerns and implement corrective actions.
- Conduct quality control monitoring of staffing compliance, service performance, wait times, and incident reporting.
- Support Contracting Officer Representative meetings, site visits, and performance discussions.
Requirements
- US Citizen
- Fluent in English
- Valid U.S. Driver’s License
- Minimum 2 years of driving experience (automatic and manual)
- 6 Months of patient assisted parking services experience in a healthcare setting serving patients of varying physical abilities
- Comply with local traffic laws and VAMC campus traffic regulations
- Clear and effective verbal and written communication
- Providing courteous, respectful, and professional customer service
- Physical Ability to stand and walk for extended periods throughout the workday.
- Physical Ability to frequently enter and exit vehicles.
- Physical Ability to walk repeatedly between the front circle and patient parking lot.
- Physical Ability to operate passenger vehicles safely in various weather conditions.
- Physical Ability to bend, reach, stoop, and maneuver within vehicles.
- Physical Ability to work outdoors for extended periods.
- Physical Ability to wear reflective outerwear and contractor uniforms during all assigned shifts.
- Regularly required to talk, listen, and write.
- Frequently required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls.
- Required to stand, walk, sit; and reach with hands and arms.
- Occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
Skills
- Customer service
- Safety
- Security
- Vehicle accountability
- Key control
- Electronic claim-check system operation
- Vehicle tracking system operation
- Reporting
- Communication
- Supervision
Location
- Albany Stratton Veterans Affairs Medical Center
Work Type
- Full-time
Experience Level
- Minimum 2 years of driving experience
- 6 Months of patient assisted parking services experience in a healthcare setting
About the Company
- Seventh Dimension LLC provides focused customer support in two core competencies: Training & Support Services.
- Since 2015, they have provided customers with flexible, adaptable, and creative approaches to solving complex problems.
- They are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements.
- They are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.
Equal Opportunity
- Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.