Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Product Manager - Agentic Commerce role.

Rezi rewrites your resume against American Express's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Product Manager - Agentic Commerce posting at American Express — free, in seconds.

About the Role

Amex Digital Labs is building the future of payments and membership by leveraging emerging technologies to create innovations that enhance customer experiences. This role will lead product strategy and platform development for Agentic Commerce, focusing on enabling seamless, secure agent-driven transactions and defining the necessary experiences, platform capabilities, and trust frameworks.

Responsibilities

Define and deliver foundational capabilities that enable secure, scalable agentic commerce across the payments ecosystem.
Align product strategy, requirements, and roadmaps across issuer and network perspectives.
Monitor industry trends, balancing near-term execution with long-term strategy.
Collaborate on the development of capabilities related to authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure.
Drive alignment on long-term platform architecture, operating models, and ecosystem strategy.
Partner with engineering teams to understand and develop perspectives on applying evolving technologies for AI agent-facilitated payments.
Balance the needs of customers, stakeholders, and partners while working with engineering to deliver platform capabilities.
Define data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences.
Evaluate, influence, and operationalize partner requirements with Business Development teams.
Develop go-to-market strategies with Product Enablement teams.
Define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions.
Develop and adhere to governance principles and payments regulations with Legal, Compliance, and Risk teams.

Requirements

4+ years of experience in product management/development, or similar role.
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality.
Curiosity and a hunger to understand how things work, with the ability to make connections, identify opportunities, and push the innovation agenda.
Highly organized self-starter with strong ownership mentality and business track record.
Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners.
Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy-in.
Proven partner to engineering and comfortable discussing technical trade-offs.
Detail-oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product.
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
Skilled at balancing big picture strategy and tactical details.
Team player, comfortable with ambiguity, adaptable, accountable, and highly organized.
Excellent communication skills across cross-functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated financial services environment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Skills

Agent-to-Agent Protocol
Agentic Payments Protocol
x402
Web Bot Auth
Trusted Agent Protocol
Model Context Protocol
Digital payments
Digital wallets
Fraud prevention
Disputes
Payment processing

Location

United States

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior

Salary/Compensations

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

American Express's culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back its customers, communities, and colleagues.
The company delivers differentiated products and world-class customer service with a strong risk mindset, ensuring it upholds its brand promise of trust, security, and service.
Team Amex offers powerful backing with comprehensive support for holistic well-being and opportunities to learn new skills, develop as a leader, and grow careers.
Colleagues' voices and ideas matter, their work makes an impact, and together, they help define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
US Job Seekers - Click to view the “Know Your Rights poster.