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About the Role
Seeking a highly motivated, technically adept Trade Support Engineer to collaborate with traders and developers, troubleshoot critical live trading issues, manage complex incidents, and ensure the stability of production trading systems. This role requires swift problem diagnosis under pressure, rapid resolutions, and clear communication.
Responsibilities
- Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders
- Monitor real-time production environments, respond to anomalies, and escalate as needed
- Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency
- Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery
- Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives)
- Own incident response, follow up on lessons learned, and drive continuous improvement of support operations
Requirements
- Experience troubleshooting in a Linux environment via CLI
- Knowledge of Python and Bash scripting for automation
- Prior experience supporting end users in a high-pressure, fast-paced environment
- Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams
- Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement
- Experience querying databases (SQL, Snowflake) preferred
Skills
- Linux
- Python
- Bash
- SQL
- Snowflake
Location
- Chicago
Work Type
- Hybrid
Experience Level
- Individual contributor
Benefits
- Generous time off
- Insurance coverage
- Paid parental leave
- Free breakfast and lunch
- Healthy snacks
- Wellness reimbursement
About the Company
- Chicago Trading Company (CTC) is a premier proprietary trading firm specializing in options market making.
- Our collaborative culture fuels innovation in quantitative research, systematic trading strategies, and cutting-edge trading technology.
- For over three decades CTC has provided critical liquidity across derivatives exchanges worldwide - making them fairer, more transparent, and more efficient.
- We strive to be the most innovative firm in the industry today, tomorrow, and long into the future while upholding ethical excellence.
- We believe that CTC makes a positive impact on the markets, the lives of our employees, and all the communities to which we belong.
- Started in 1995 by a team of forward-thinking Traders, we are proud to call ourselves an industry leader that keeps making markets and each other better.
Equal Opportunity
- CTC aims to cultivate a workplace that celebrates diversity and each person feels included, engaged and empowered.
- We are committed to having a diverse workforce and are proud to be an equal opportunity employer.
- CTC does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.