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About the Role

Big Spaceship is seeking a NY-based Program Director to lead the delivery, operations, and financial management of a large-scale, fast-moving client account. This role involves overseeing multiple pods, managing senior-level program management, and maintaining a close connection to daily project activities. The ideal candidate is a systems thinker adept at creating structure, efficiency, and visibility in a high-volume environment, with a focus on optimizing workflows and leveraging AI for smarter, faster operations.

Responsibilities

Oversee program management across a large, multi-pod account, creating connectivity, consistency, and operational excellence.
Lead senior-level program management while staying closely connected to day-to-day project activity, deliverables, risks, and priorities.
Design, implement, and continuously optimize large-scale operating systems, workflows, processes, and ways of working.
Identify opportunities to incorporate AI and emerging tools into agency workflows to improve efficiency and quality.
Manage an extremely high-volume, fast-paced social and content ecosystem with constant production and rapidly shifting priorities.
Collaborate across Account, Strategy, Creative, Social, Studio, Production, Analytics, Finance, and other disciplines to create effective workflows.
Maintain a strong understanding of the client's business needs, priorities, content requirements, and overall program objectives.
Own the development of large-scale and complex scopes of work and SOWs.
Develop detailed staffing plans and resource models based on scope, workload, timelines, team structure, and financial targets.
Coach and oversee project/program managers in developing smaller scopes, estimates, staffing plans, timelines, and budgets.
Build project and program plans with a strong understanding of internal resources, third-party capabilities, time requirements, and business objectives.
Own and manage the financial health of the program, including budgets, revenue, invoice tracking, burn rates, forecasting, reconciliation, staffing costs, and scope performance.
Create program-level financial models that accurately represent current performance and future scenarios.
Monitor financial performance across pods and workstreams, identifying risks and developing mitigation plans.
Monitor and calculate the financial impact of scope creep, timeline shifts, staffing changes, and slippages, escalating issues in real time.
Keep clients and internal teams aligned against project milestones and flag SOW and financial implications when milestones or deliverables are at risk.
Ensure sold work is appropriately staffed and delivered against the agreed scope, timeline, budget, and client expectations.
Lead estimates and facilitate approvals from clients, internal teams, production partners, and vendors.
Partner closely with Production and Finance around POs, invoices, revenue tracking, reconciliation, and financial reporting.
Forecast resource needs across the program and ensure appropriate talent is available.
Identify when freelance or additional resources are required, evaluate rates, and support contracting and onboarding.
Oversee project teams to ensure work is delivered on time, on budget, and at the expected quality.
Establish clear systems for project documentation, status reporting, timelines, dependencies, approvals, and risk management.
Create visibility across multiple pods for leadership to understand project status, risks, capacity, and financial needs.
Build strong relationships with agency discipline leads and serve as a central operational partner.
Own and evolve agency processes, adapting them to meet the needs of a fast-moving account.
Use data to identify inefficiencies, make decisions, and continuously improve account operations.
Anticipate obstacles, risks, and business disruptions and develop solutions.
Think several steps ahead, anticipating likely outcomes, risks, resource needs, and financial implications.
Drive mitigation strategies in senior-level conversations with internal and external stakeholders.
Lead teams through ambiguity and change while maintaining clarity, accountability, and momentum.
Build consensus across disciplines and align project teams and clients around a shared vision.

Requirements

10+ years of experience within a creative agency environment in Program Management, Project Management, or integrated delivery leadership.
Significant experience overseeing large-scale, complex accounts with multiple pods, workstreams, and interconnected teams.
Demonstrated experience managing high-volume social/content accounts with rapid timelines and constant production.
Deep, hands-on experience scoping work, writing SOWs, creating estimates, and building staffing plans.
Strong commercial and financial acumen with extensive experience managing multi-million-dollar engagements, budgets, burn rates, revenue, invoicing, forecasting, reconciliation, and scope performance.
Experience managing engagements and deliverables ranging from $500K to $10M+.
Proven ability to create and implement operating systems and workflows at scale.
A true systems thinker who can identify inefficiencies and build scalable solutions across people, process, technology, and financial operations.
Strong understanding of AI and emerging tools, with an interest in finding practical ways to integrate AI into workflows.
Ability to operate simultaneously at a high strategic level and deep within the details of the work.
Extensive experience structuring and managing multi-year client engagements with parallel and interconnected project tracks.
Strong understanding of resource planning, forecasting, utilization, and staffing.
Experience managing cross-disciplinary teams across Creative, Account, Strategy, Social, Production, Studio, Analytics, and Finance.
Experience executing work that adheres to platform guidelines, legal considerations, advertising regulations, and industry best practices.
Strong Excel and Google Sheets skills and comfort working deeply within financial and operational data.
Exceptional organizational skills and attention to detail.
Strong written and verbal communication skills with the ability to communicate complex operational and financial information clearly.
Experienced mentor and people leader who can set standards while developing the talent of those around them.
Highly motivated, adaptable, solutions-oriented, and comfortable operating in an extremely fast-paced environment.
Ability to work independently while also serving as a collaborative leader across a large integrated team.

Skills

Program Management
Project Management
Integrated Delivery Leadership
Financial Management
Commercial Management
Scope Management
SOW Writing
Staffing Plans
Budget Management
Invoice Tracking
Revenue Tracking
Burn Rate Monitoring
Financial Performance Analysis
Operating Systems Design
Workflow Optimization
AI Integration
Resource Planning
Forecasting
Reconciliation
Risk Management
Client Relationship Management
Team Leadership
Mentoring
Cross-functional Collaboration
Excel
Google Sheets

Location

NY-based

Work Type

Full-time

Experience Level

10+ years of experience

Salary/Compensations

$150,000-170,000

About the Company

At Big Spaceship, we're explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.
We're a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world's most innovative and culturally connected brands.
If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.