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About the Role
This position is responsible for making and serving alcoholic and non-alcoholic beverages in a prompt and friendly manner, providing excellent customer service to ensure guest satisfaction in a high-volume establishment. The role requires contributing to a safe and welcoming work environment and demonstrating the ability to multi-task in a fast-paced setting.
Responsibilities
- Provides exceptional customer service to guests in an upbeat, positive and professional manner
- Ensures safe and responsible service relative to all aspects of the sale and service of all beverage products
- Completes all cash out procedures accurately
- Settles cash and debit/credit card payments with all patrons
- Follows opening and closing bar procedures
- Ensures appropriate inventory supply of alcoholic beverages and other related products
- Ensures proper cleaning and operation of glass washer
- Completes spillage documentation of all alcoholic beverages
- Completes daily inventory and waste sheets prior to the end of the shift
- Conducts regular cleaning and sanitation of glassware, refrigerators, bar surfaces, glass washers, equipment and supplies
- Ensures preventative maintenance of glass washer, and other related equipment
- Complies with all alcohol related house policies, practices and Smart Serve guidelines
- Maintains personal cash float and completes cash out procedures
- Communicates all beverage alcohol activities at break and shift end
- Ensures compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act
- Maintains a safe environment for all employees and reports any health and safety contraventions to the Food and Beverage Manager immediately
- Performs other duties as assigned
Requirements
- Minimum 2 years of bartending experience in a high-volume establishment
- Previous cash handling and P.O.S system experience required
- Must be people-focused, professional and committed to service excellence
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Skills
- Strong knowledge of standard drink recipes, menus and food items
- Complete knowledge of the P.O.S. system
- Strong wine and beverage knowledge
- Excellent interpersonal, teamwork, customer service and communication skills
- Ability to multi-task and work under pressure in a fast-paced environment
Work Type
- Full-time
- Flexible schedule
- Evening and weekend shifts
Experience Level
- Minimum 2 years of bartending experience
Education Level
- Secondary school diploma or equivalent working experience and education
- Valid Smart Serve Certificate required
Salary/Compensations
- Minimum Rate (CAD $) 18.60
- Job Rate (CAD $) 20.30
- Maximum Rate (CAD $) 20.30