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About the Role
As a Front Office Manager, you will oversee daily front office operations, delivering memorable guest experiences and spreading the light and warmth of hospitality.
Responsibilities
- Manage daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor and elevate service by tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements.
- Implement revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
- Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions.
- Delight guests by welcoming them, responding to inquiries, and resolving concerns promptly.
- Inspire and develop the team by supervising, supporting, monitoring performance, providing coaching, and fostering a positive work environment.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount.
- Paid parental leave – For eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Access dedicated caregiving concierge services.
- Crisis concierge – Offers a single, compassionate point of contact for practical support and emotional care.
- Mental health resources – Eligible Team Members can access free counseling and support through our Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- Health & welfare benefits – A variety of health plans.
- Financial security for your future – Retirement plans.
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our founding vision is to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We offer a suite of world-class brands and are committed to providing the best stay for every guest, setting new standards for the future of travel.
- Hilton supports your career journey, whether you're starting out or exploring something new.
- We are more than a great place to stay—we’re a great place to work.