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About the Role
Betches Media is seeking a Client Success Manager to manage multi-platform campaigns post-sale, focusing on client satisfaction, retention, and renewal. This role involves project management, ensuring timely and quality execution, and providing strategic recommendations to drive client success.
Responsibilities
- Own and manage the post-sale lifecycle for assigned campaigns, from kick-off to final wrap, ensuring seamless execution across all Betches Media platforms.
- Serve as the primary point of contact for clients, maintaining day-to-day communication, managing expectations, and delivering exceptional service.
- Collaborate cross-functionally with content, podcast, marketing, and production teams to ensure timely, high-quality delivery of all campaign assets.
- Develop and present comprehensive wrap reports, including delivery metrics, performance insights, and strategic recommendations.
- Proactively troubleshoot challenges and provide creative, solutions-oriented thinking.
- Contribute to pre-sale ideation and planning for key custom campaign opportunities.
- Build deep knowledge of client goals, industries, and campaign objectives to help drive renewals, upsells, and long-term partnership success.
- Collaborate with the sales team to refine internal processes, identify areas of improvement, and elevate the overall client experience.
Requirements
- Bachelor’s Degree with 4+ years of relevant media experience
- Excellent written and verbal communication skills
- Relevant custom, social-first branded content management experience required
- Excellent attention to detail; strong organization skills are required
- Self-starter who’s able to work without constant supervision
- Creative thinker with a solution-based mentality
- Familiarity with digital research, media sales and campaign analytics tools
Skills
- Client Success Management
- Project Management
- Campaign Execution
- Client Relationship Management
- Cross-functional Collaboration
- Reporting and Analytics
- Strategic Recommendations
- Upselling
- Process Improvement
- Digital Media
- Social Media
- Podcast
- Web Content
- Newsletter
- Event Marketing
- Branded Content Management
- Digital Research
- Media Sales
- Campaign Analytics
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years of relevant media experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $85,000 - $95,000
Benefits
- Perks
About the Company
- Betches Media is the ultimate digital media and lifestyle destination for women, pioneering in the humor and entertainment space with a strong online presence.
- As part of LBG Media, Betches is expanding its global reach and innovation.
Equal Opportunity
- At Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities.
- We strive to create a workforce that reflects the diversity of our clients and our communities.