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About the Role
The Client Coordinator is an integral part of the Client Dedicated Service team, focused on providing both the client and talent with a seamless and positive Manpower experience. This role supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management and engagement, as well as client reporting and data reconciliation.
Responsibilities
- Review new orders and staffing needs, verifying talent assignments and ensuring compliance with client requirements.
- Ensure all safety protocols for the day are in place, reviewing safety materials and confirming equipment availability.
- Prepare necessary documentation for new talent onboarding, including I-9 forms and identification.
- Greet new talent, verify documents, and guide them through the department.
- Deliver safety orientation, including site-specific procedures, emergency exits, and proper equipment use.
- Accompany talent to departments, introduce them to personnel, and ensure acclimation.
- Follow up with talent to ensure smooth initial hours and address questions or concerns.
- Provide clients with updates on talent performance and attendance, addressing immediate needs.
- Conduct mid-shift safety checks to ensure adherence to procedures and proper equipment use.
- Accurately capture data related to talent and client performance, including time entry, attendance, and payroll/invoicing.
- Log safety reports and feedback from talent and clients.
- Prepare and send client-specific reports with reconciled and accurate data.
- Process additional client orders and assign talent accordingly.
- Check in with talent at the end of the day/shift, address issues, and document concerns.
- Review performance metrics or safety concerns with talent.
- Finalize administrative duties, including filing safety reports and preparing for the next day.
- Review and document safety incidents or near-misses.
- Provide final updates to clients on the day's activities, including safety issues or performance highlights.
- Ensure all data is reconciled and ready for the next day.
Requirements
- 1+ years in administrative, customer service, retail, sales, and/or another fast-paced environment.
- High School diploma or equivalent.
- Proficient in Digital Literacy: Desktop (e.g., MS word, Workforce Management Systems, Excel and Outlook).
- Experience in talent onboarding, management, and payroll processes.
- Knowledge of I-9 verification and legal compliance related to workforce management.
- Customer service orientation with a focus on developing and retaining business relationships.
- Bachelor’s degree.
- Previous experience in recruiting or workforce solutions.
Skills
- Digital Literacy
- MS Word
- Workforce Management Systems
- Excel
- Outlook
- Talent Onboarding
- Talent Management
- Payroll Processes
- I-9 Verification
- Legal Compliance
- Customer Service
- Relationship Building
- Recruiting
- Workforce Solutions
Experience Level
- 1+ years
Education Level
- High School diploma or equivalent
- Bachelor’s degree
About the Company
- ManpowerGroup is proud to be an equal opportunity affirmative action workplace.
- We celebrate diversity and are committed to providing an inclusive environment for all employees.
- ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
- A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all.
- Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.