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About the Role

The Housing Stability Advocate/Case Manager is a specialized role designed to drastically decrease homelessness recidivism in Albany. Utilizing an enhanced Critical Time Intervention (CTI) model, this position provides the necessary support for households transitioning from crisis to independence, bridging the support gap as they move into permanent housing.

Responsibilities

Complete comprehensive intake and ongoing assessments.
Establish Service Plans with concrete, time-bound goals.
Ensure timely, accurate documentation of service delivery in the electronic health record.
Provide 1-on-1 teaching, coaching, and rehabilitative counseling to help households build skills needed to maintain an apartment.
Serve as a household advocate by building and maintaining positive landlord relationships.
Provide conflict mediation with landlords while upholding professional boundaries.
Coordinate service plan delivery through ongoing communication with area providers, families, and community networks.
Connect households with mental health, education, employment, and non-healthcare resources.
Engage directly with youth and households in their homes and community settings using a positive, strength-based, person-centered, and trauma-informed approach.
Intervene in crises using Therapeutic Crisis Intervention (TCI) strategies.
Assist with conflict resolution.
Travel locally to provide in-home/community services.
Transport clients to appointments.
Attend all mandated agency trainings assigned by the supervisor.
Provide additional support and rehabilitative services based on new contracts, changing regulations, and other position-related duties.

Requirements

High School Diploma or equivalent (GED/ TASC) required; College degree highly preferred.
A minimum of one-year previous experience working in homeless services, or human services.
Flexibility schedule availability, including the ability to work outside regularly scheduled hours when necessary.
Demonstrated ability to work collaboratively within a team and build strong rapport with clients.
Clean and Valid New York State Driver’s License (actively licensed for at least 1 year) with reliable transportation.
Excellent organizational, planning, time management, and written communication skills.
Strong computer skills, including proficiency in Microsoft Office Suite, Google Workspace, and secure internet practices.
Warm, empathetic, and trauma-informed approach, with the ability to provide compassionate care.
High ethical standards, exercising sound independent judgment, discretion, and strict client confidentiality.
Reliable, self-motivated, and adaptable to fast-paced, day-to-day operational changes.
Must be at least 21 years old at time of hire to meet insurance requirements for authorized drivers.
Must be able to maintain insurability throughout employment.

Skills

Microsoft Office Suite
Google Workspace
Secure internet practices
Budgeting
Home care skills
Managing behavioral health or developmental barriers
Landlord relations
Conflict mediation
Therapeutic Crisis Intervention (TCI)
Written communication

Location

Albany, NY

Work Type

Full-time
Hybrid (office/remote)
Local Travel Required

Experience Level

Minimum of one-year previous experience working in homeless services, or human services

Education Level

High School Diploma or equivalent (GED/ TASC)
College degree highly preferred

Salary/Compensations

$22.06 - $25.69

Benefits

Pension Plan with generous agency contribution
403(b) Retirement Savings
Public Service Loan Forgiveness (PSLF) Program eligibility
Travel and mileage reimbursements
Comprehensive Health Insurance (Medical, Dental, Vision)
$600 annual Well-being Reimbursement
Generous Combined Leave Time (CLT)
Paid holidays
Fully employer-paid, automatic life insurance coverage
Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid
Tuition Assistance
Career Advancement opportunities

About the Company

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York.
We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults.
Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.
St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace.
We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

Equal Opportunity

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.