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About the Role
As our HR Generalist, you’ll be the engine behind the day-to-day employee experience in a fast-moving, 24/7 environment. You’ll support field EMS crews, dispatch, fleet, and administrative teams by keeping the employee lifecycle running smoothly — from hire to payroll to promotion and beyond. In this hands-on role, you’ll handle the real stuff — employee relations, payroll, benefits, administrative, and recruiting support — while also helping us modernize how HR provides support across the organization. If you like variety, ownership, and seeing the impact of your work every day — this role is for you.
Responsibilities
- Run and process payroll for a multi-shift, hourly workforce.
- Audit timecards, resolve discrepancies, and ensure accurate and timely wage payments.
- Maintain compliance with wage and hour regulations.
- Process employee status changes including promotions, transfers, pay adjustments, and terminations.
- Manage HRIS data entry and ensure accuracy across systems.
- Maintain personnel files and employment documentation.
- Generate routine HR and payroll reports for leadership.
- Assist with recruiting efforts for EMTs, paramedics, dispatchers, fleet, and corporate roles.
- Screen candidates, coordinate interviews, and prepare offer documentation.
- Support workforce planning needs in partnership with operations.
- Track hiring metrics and identify opportunities to improve time-to-fill.
- Assist with new hire orientations that connect employees to our mission, expectations, and culture.
- Coordinate pre-employment processes including background checks and new hire paperwork.
- Ensure employees are properly set up in payroll, benefits, and HR systems.
- Support onboarding check-ins and early retention efforts.
- Assist with employee engagement initiatives and recognition programs.
- Serve as a first point of contact for employee questions and concerns.
- Support investigations and documentation of workplace issues.
- Coach supervisors on performance management basics and policy application.
- Assist with corrective action documentation and performance improvement plans.
- Track trends in employee relations matters and escalate as appropriate.
- Administer benefits enrollments, life events, and employee updates.
- Support open enrollment and employee benefits education.
- Assist with leave of absence administration, including FMLA and other statutory leaves.
- Respond to employee questions regarding coverage, deductions, eligibility, and leave processes.
- Ensure compliance with federal, state, and local employment laws.
- Support policy updates and handbook revisions.
- Assist with audit preparation and regulatory reporting.
- Track and report on turnover, retention, absenteeism, and workforce trends.
- Identify inefficiencies in HR processes and recommend improvements.
- Support implementation of new HR tools and systems as part of our department transformation.
- Other Duties as Assigned
Requirements
- Bachelor’s degree in business administration, Human Resources Management, or related field with 2+years experience in a Generalist role.
- Ability to run payroll and supporting hourly or shift-based employees.
- Working knowledge of benefits and leave administration.
- Strong attention to detail and ability to manage multiple priorities.
- Comfort handling sensitive information with discretion.
- Ability to build relationships with frontline and leadership teams.
- Strong organizational and problem-solving skills.
- Healthcare, emergency services, logistics, or 24/7 operational experience is a plus.
- HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certifications while growing with us.
Skills
- Payroll processing
- HRIS data entry
- Recruiting support
- Onboarding
- Employee relations
- Benefits administration
- Leave administration
- Compliance
- Policy updates
- Process improvement
Location
- Rochester, NY 14606
Work Type
- Full-Time
- Non-Exempt
- M-F 9/80 (every other Friday off)
- occasional flexibility to support a 24/7 operation or community events
Experience Level
- 2+ years experience in a Generalist role
Education Level
- Bachelor’s degree in business administration, Human Resources Management, or related field
Salary/Compensations
- $25.00/hr - $29.00/hr
Benefits
- Benefits administration
- Open enrollment support
- Employee benefits education
- Leave of absence administration (FMLA and other statutory leaves)
About the Company
- Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity.
Equal Opportunity
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.