Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Public Safety Telecommunicator role.
Rezi rewrites your resume against Mower County's job description. Free.
Tailor your resume to this Public Safety Telecommunicator role.
Rezi rewrites your resume against Mower County's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Public Safety Telecommunicator posting at Mower County — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Public Safety Telecommunicator posting at Mower County — free, in seconds.
About the Role
The Dispatcher performs specialized work in receiving emergency calls for service and dispatching police, fire, and EMS. This role requires quick, efficient, calm, and accurate processing of emergency calls and coordination of emergency responder resources using technical computer-aided dispatch systems and multi-channel radio/paging consoles.
Responsibilities
- Receive emergency calls for service.
- Dispatch appropriate police, fire, and EMS personnel.
- Utilize computer-aided dispatch systems (CAD).
- Operate multi-channel radio/paging consoles.
- Process incoming emergency calls accurately and efficiently.
- Coordinate emergency responder resources.
- Observe all local, state, and federal laws and established policies.
- Guide and train temporary and/or regular employees.
- Troubleshoot problems and issues.
- Instruct others in work methods and procedures.
Requirements
- High School Diploma or G.E.D.
- 3 or more years of relevant experience, or an equivalent combination of education and experience.
- Regular and reliable attendance.
- Valid Driver’s License.
- Ability to speak clearly and concisely over the radio and telephone.
- Ability to deal courteously, tactfully, and professionally with the public.
- Ability to take and transmit clear and complete direction and information.
- Ability to analyze situations quickly and make sound decisions in emergency and routine situations.
- Knowledge of county geography/ability to use maps.
- Knowledge of recordkeeping principles.
- Proficiency in efficient keyboarding.
- Proficiency with computers and related software applications.
- Ability to remain calm in stressful situations.
- Ability to communicate orally and in writing sufficient to exchange or convey information and to provide and receive work direction.
- Acute hearing and vision.
- Memory recall.
- Manual dexterity.
- Ability to distinguish colors used on maps and consoles.
- Clear articulate speech.
- Ability to perform frequent turning/twisting, reaching, grasping and pinching.
- Ability to operate 911 systems, 2-way radio, head sets, telephones, copy and fax machines.
- Ability to make decisions quickly with little margin of error.
- Ability to operate multiple computer terminals simultaneously.
- Ability to function in a stressful environment.
- Ability to work shifts that may include nights, weekends and holidays.
- Ability to conduct oneself with a high degree of professionalism.
- Ability to handle frequent contact with individuals who are distraught, angry and sometimes disrespectful.
- Ability to handle traumatic and disturbing call content.
- Access to Not Public Data should be strictly limited to necessary job duties.
- Take reasonable measures to ensure Not Public Data is not accessed by unauthorized individuals.
- Properly store Not Public Data according to Mower County employee policies and Minnesota or federal law.
- Comply with the County’s Data Practices and Data Security Policies.
Skills
- Customer service principles
- Speaking clearly and concisely over radio and telephone
- Dealing courteously, tactfully, and professionally with the public
- Taking and transmitting clear and complete direction and information
- Analyzing situations quickly and making sound decisions
- Using maps
- Recordkeeping
- Efficient keyboarding
- Computer and related software applications
- Remaining calm in stressful situations
- Oral and written communication
- Acute hearing
- Acute vision
- Memory recall
- Manual dexterity
- Distinguishing colors
- Clear articulate speech
- Operating 911 systems
- Operating 2-way radio
- Operating head sets
- Operating telephones
- Operating copy machines
- Operating fax machines
Location
- Communications Center
Work Type
- Rotating Shift
Experience Level
- 3 or more years of relevant experience
Education Level
- High School Diploma or G.E.D.
Salary/Compensations
- $27.66 - $37.34
Benefits
- Competitive Pay
- Paid Time Off
- 13 Paid Holidays
- MN PERA Retirement
- Weekend, Night & Holiday Premiums
- Health Insurance (some plans at $0.00 per month)
- Dental Insurance
- Vision Insurance
- Onsite Fitness Room
- Excellent additional Benefit & Retirement Packages
- MN Paid Leave Program
- Employer Paid Short-Term Disability
About the Company
- Department: Sheriff Office
- Department: Dispatch
Equal Opportunity
- Persons with Disabilities: The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.