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About the Role
We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.
Responsibilities
- Respond to and resolve helpdesk tickets covering hardware, software, network connectivity, and account access issues
- Provide day-to-day end-user support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Support and troubleshoot Azure Virtual Desktop (AVD) sessions for remote and hybrid users
- Assist with user and device management in Intune and Entra ID, including onboarding/offboarding and access provisioning
- Perform basic troubleshooting on the firm's Cisco Meraki network (Wi-Fi, switches, connectivity issues) and escalate as needed
- Support RingCentral phone system issues, including handset and softphone setup
- Process tickets and document solutions with the Atlassian Suite (Jira Service Management, Confluence, etc.)
- Assist with basic Exchange (on-prem and Exchange Online) mailbox and account tasks
- Escalate complex issues to senior helpdesk staff or the IT Manager with clear documentation
Requirements
- 1-2 years of experience in a helpdesk, desktop support, or IT support role
- Working knowledge of Microsoft 365 applications
- Familiarity with Windows desktop troubleshooting and basic networking concepts
- Strong communication skills and a customer-service mindset when working with end users
- Ability to prioritize and track multiple open tickets
- Comfortable escalating issues and documenting clearly for teammates
- Comfortable supporting macOS as well as Windows
Skills
- Microsoft 365
- Microsoft Intune
- Entra ID
- Azure Virtual Desktop (AVD)
- Jira Service Management
- Confluence
- Exchange
- Cisco Meraki
- RingCentral
- macOS
- Windows
Location
- Garden City, NY
Work Type
- Onsite
- Virtual
Experience Level
- Entry-level
Benefits
- Medical
- Dental
- Vision
- Flex spending
- 401k
- Gym/fitness membership reimbursement
About the Company
- Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states.
- We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.
- We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes.
- Every individual adds value, owns outcomes, and moves the firm forward.
- With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting.
- When challenges come, we row together and lean in as one team to get the job done, no matter what.
Equal Opportunity
- Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo.
- If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.