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About the Role
As a Staff Product Manager, you will set the standard for how AI-powered features reach caregivers and clinicians. You will ensure AI features are trustworthy, coherent, and shipped with rigor, operating with high autonomy and influencing the product organization's approach to AI.
Responsibilities
- Own the gate clinical or caregiver-facing AI features have to clear.
- Decide what “ready” means and raise the bar for features to get there.
- Ensure that caregiver and clinician systems reason about the same patient the same way.
- Raise the standard of AI-feature specs, evaluation criteria, and partnership with Applied AI.
- Work at the architecture level on how caregiver AI and clinician AI are evaluated, monitored, and iterated post-launch.
- Ensure that evaluation frameworks hold up against clinical scrutiny and payer/compliance review.
- Partner with clinical leadership and compliance to make sure that products measured against clinician dispositions are rigorous enough to trust.
Requirements
- 8+ years of product management experience.
- Proven track record of leading complex, high-impact AI or ML product initiatives at a Staff or Lead PM level in a high-growth tech environment.
- Direct experience designing evaluation frameworks for AI systems in production.
- Experience deciding how AI features’ real-world performance is measured, monitored, and gated before and after launch.
- Strong technical acumen, particularly in working with engineering and Applied ML and AI teams to build data-intensive or AI-driven platforms.
- Deep empathy for users (family caregivers and care recipients).
- Rigorous approach to qualitative and quantitative research in a regulated environment.
- Thrive in fast-paced startup environments.
- Adapt quickly, solve challenges with creativity, and deliver results without unnecessary complexity.
- Ability to distill complex healthcare and technical concepts into clear, actionable product requirements and compelling strategic narratives for executive stakeholders.
Skills
- AI Product Management
- AI/ML Product Initiatives
- AI System Evaluation Frameworks
- Technical Fluency
- Customer Obsession
- Relentless Resourcefulness
- Exceptional Communication
Location
- San Francisco, California
Work Type
- Full-time
- Hybrid
Experience Level
- Staff
Benefits
- Competitive compensation packages
- Comprehensive health coverage (medical, dental, vision)
- High-quality medical, dental, and vision options
- $0 deductible PPO
- Company-funded HSA
- Employer-paid life and disability insurance
- Generous paid time off
- 10 paid company holidays
- Financial savings benefits
- HSA contributions
- Optional FSA
- Commuter benefits
- Full coverage of all 401(k) account fees
- Up to 10 weeks of paid parental leave
About the Company
- Abby Care is building the leading AI-native platform for family-led care.
- America is facing a growing care crisis with millions needing care at home.
- Over 50 million family caregivers support loved ones without adequate tools, training, or recognition.
- Abby Care believes families are the largest untapped caregiving workforce and technology can help them deliver better care.
- The platform combines clinical oversight with AI to train, enable, and support family caregivers.
- Abby Care's platform helps health plans and government partners understand, verify, and improve care in the home.
- The company expands access to care, reduces reliance on higher-cost settings, and ensures public dollars are spent effectively.
- Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs.
- The company envisions a future where family-led care is a core part of the healthcare system.
Equal Opportunity
- Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements.
- These tools help ensure objective, data-based decisions during the hiring process.
- All Abby Care hiring decisions involve final human review and input.
- If you have questions or would like to request an alternative process, contact talent@abbycare.org.