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About the Role
The Loan Processing Specialist (LPS) will be responsible for converting contracts, processing positive endorsements, and securing necessary approvals while maintaining service level agreements. The LPS will also handle client communication as needed.
Responsibilities
- Review and process loan contracts and positive endorsements within established service guidelines
- Verify and analyze client’s repayment ability, and assess risk for sensitive business sectors and policies
- Obtain approvals from credit risk team and management on high-risk loans
- Work closely with account managers on financing deals, conduct appropriate follow-up with brokers via outbound calling and email to confirm information and obtain documents when required
- Update account records as needed
- Operate in compliance with internal policies and procedures
- Perform other job-related duties as assigned
Requirements
- Excellent verbal and written communication skills (English and French)
- High attention to detail and excellent analytical skills
- Strong organizational and prioritization skills
- Self-motivated and proactive
- Possess an energetic and enthusiastic approach to work and a desire to go the extra mile in customer service
- Collaborative team player, able to build relationships with team members, and internal and external clients
- Demonstrate a flexible attitude towards change and the ability to adapt to new situations
- Proficient with Microsoft Outlook, Excel and MS Word
- Must be fluent in both English and French written/verbal communication
Skills
- Communication (English and French)
- Analytical skills
- Organizational skills
- Prioritization skills
- Customer service
- Teamwork
- Adaptability
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 1-3 years
Education Level
- College degree
Salary/Compensations
- $21.54-$28.21 per hour
- Annual bonus eligibility
Benefits
- Health Benefits (medical, dental, vision, life, and health spending account)
- Financial Benefits (RRSP plan with company match)
- Competitive compensation including discretionary or incentive bonuses
- Education Benefits (tuition reimbursement and on-demand learning courses)
- Flexible, hybrid-work model
- FIRST Flex program for international work opportunities
About the Company
- FIRST Insurance Funding of Canada (FIRST Canada) promotes a workplace that fosters growth and innovation.
- Employs a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.
- Features an open concept and creative culture that fosters teamwork and presents opportunities for growth.
- An affiliate of Wintrust, a financial services company with more than $66 billion in assets.
- A multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.
- Supports work/life balance and promotes growth-from-within opportunities.