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Tailor your resume to this Supervisor, National Catastrophe Response Team role.
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About the Role
The Supervisor, National CAT Team, is responsible for leading the development, training, and day-to-day operations of the National CAT Response Team to ensure optimal response to catastrophe (CAT) events and to maintain excellent customer service expectations.
Responsibilities
- Organize the response to CAT events.
- Build and maintain relationships with the National CAT Team and branch operations.
- Support CAT team by providing technical and operational assistance.
- Ensure adjuster productivity and quality.
- Conduct compliance reviews to ensure adherence to claim department processes and procedures.
- Assist with selection/recruitment of new candidates to work on National CAT Team.
- Develop and maintain a training program for the CAT Team, including ensuring Provincial Workplace Health and Safety requirements have been met.
- Coordinate field and office work assignments for team members.
- Review and approve reserves and payments in excess of CAT Team Members level of authority.
- Collect and assess information on CAT Post Assessment Forms, and apply lessons learned for continual improvement of the CAT team.
- Remain current with property repair procedures and materials, industry trends and developments.
- Ability to supervise a remote team.
- Travel as required to CAT events and team locations.
- Perform other duties as required.
Requirements
- 5+ years’ experience in Property claims, with CAT adjuster experience or leading a CAT team.
- Diploma/Degree in Business Administration or equivalent combination of education and experience.
- CIP designation or working towards designation is preferred.
- Excellent knowledge and experience using XactAnalysis and Xactimate.
- Strong knowledge of Word and Excel.
- Sound knowledge of Provincial Workplace Health and Safety regulations with regard to CAT adjusters.
- Excellent communication skills both written and oral.
- Strong analytical and problem solving skills with the ability to identify relationships, problems and issues.
- Strong organization skills with the ability to prioritize and reprioritize appropriately.
- Strong teamwork skills with the ability to facilitate collaboration.
- Knowledge of ClaimCenter a definite asset.
- Valid Driver’s license, with satisfactory driving record.
- Ability to travel within Canada and the United States.
Skills
- XactAnalysis
- Xactimate
- Word
- Excel
- ClaimCenter
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montreal, QC
- Quebec City, QC
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
- Remote
Experience Level
- 5+ years experience
Education Level
- Diploma/Degree in Business Administration
- CIP designation
Salary/Compensations
- $80,000 - $125,000
Benefits
- Annual bonus plan
- Leave of absence top-up programs
- Generous vacation time
- Personal days
- Premium free benefits
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members.
- Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.
- Wawanesa is committed to helping communities thrive in a changing world.
- The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change.
- Learn more at wawanesa.com.
Equal Opportunity
- We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
- We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
- We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
- All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
- Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.