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About the Role
As an Operations Director at WPP Unite, you will ensure the seamless, efficient, and profitable delivery of complex marketing solutions. This role drives day-to-day execution and operational rigor across a client account or portfolio, focusing on delivery excellence, workflow consistency, and financial performance. You will partner with Account Leads and cross-functional teams to manage projects end-to-end, translating business needs into structured plans and workflows, managing risks, and maintaining visibility across workstreams. You will also support the rollout and adoption of new workflows, tools, and operating models.
Responsibilities
- Manage the full lifecycle delivery of business-critical projects across U.S.-based teams, from initial intake through execution and closeout
- Support the development of clear project scopes, timelines, and plans
- Translate business needs into structured, actionable workflows that align with established processes
- Partner with cross-discipline teams (e.g., Strategy, Media, Creative, Analytics) to ensure alignment on timelines, deliverables, and dependencies
- Proactively identify risks and issues, escalating as needed and working with stakeholders to resolve challenges
- Maintain clear and consistent communication across stakeholders, ensuring visibility into progress, timelines, and key decisions
- Support adherence to defined processes and workflows, helping to reinforce consistency and quality in how work is delivered
- Provide feedback to improve ways of working over time
- Develop a strong understanding of workflows and operating models across disciplines
- Identify opportunities to improve efficiency and work quality, and support the implementation of process enhancements
- Provide day-to-day guidance to team members on workflows, tools, and ways of working
- Reinforce best practices and support teams in delivering high-quality, consistent work
- Help ensure internal teams, clients, and external partners understand and follow established processes and workflows
- Build a strong understanding of the client business, project goals, and broader market context
- Leverage project data, delivery learnings, and team feedback to surface insights and opportunities for improvement
- Identify gaps, inefficiencies, or risks within projects and workflows, and escalate or recommend solutions
- Support the profitable delivery of work across assigned projects by managing scope, timelines with an eye toward resource management
- Assist in maintaining project scopes, estimates, and forecasts
- Monitor project financials (e.g., burn, utilization, pacing), flag risks or variances, and communicate updates to stakeholders
- Help ensure teams are working within defined scope and timelines, escalating risks and supporting course correction
- Contribute to maintaining high standards of work quality by reinforcing best practices, workflows, and consistency across projects
- Foster a collaborative and positive team environment
- Stay connected to broader Operations initiatives and help ensure alignment to shared processes, tools, and standards
Requirements
- 8–10+ years of experience in Project Management or Operations
- Proven track record of managing complex, multi-disciplinary projects in a fast-paced agency environment
- Understanding of project financials, including scope, resourcing
- Experience managing digital projects across media, creative, or integrated marketing
- Strong analytical skills, with the ability to interpret project data and communicate insights clearly
- Proficiency in project management methodologies (e.g., Agile, Waterfall, Hybrid)
- Experience using project management tools (e.g., Wrike preferred, Asana, Jira, Monday.com)
- Experience with collaboration tools (Slack, Microsoft Teams) and G Suite/O365
- Strong interpersonal and relationship management skills, with the ability to work effectively across teams and build trust
- Ability to collaborate across cross-functional teams and positively influence outcomes
- Strong written and verbal communication skills, with the ability to clearly convey project updates, risks, and complex information
- Proactive and solutions-oriented, with the ability to identify issues, navigate ambiguity, and support effective decision-making
- Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and keep projects on track
- Demonstrates curiosity and a willingness to learn, with a focus on improving processes, workflows, and ways of working
Skills
- Project Management
- Operations
- Digital Marketing
- Media
- Creative
- Analytics
- Agile
- Waterfall
- Hybrid
- Wrike
- Asana
- Jira
- Monday.com
- Slack
- Microsoft Teams
- G Suite
- O365
- Interpersonal Skills
- Relationship Management
- Collaboration
- Influence
- Communication
- Presentation
- Problem-Solving
- Decision-Making
- Organization
- Time Management
- Continuous Improvement
Location
- U.S.-based
Work Type
- Hybrid
Experience Level
- 8-10+ years
Salary/Compensations
- $100,000—$230,000 USD
Benefits
- Competitive medical insurance
- Group retirement plans
- Vision insurance
- Dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
About the Company
- WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth.
- WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale.
- WPP Unite is a specialized unit within the WPP network, designed to deliver integrated, transformative marketing solutions for some of our most strategic clients.
- We bring together talent and capabilities across disciplines—media, creative, strategy, commerce, and analytics—to operate as one unified team.
- Our focus is not only on delivering exceptional work, but on continuously evolving how we work.
- We build and scale modern operating models, workflows, and tools that drive efficiency, transparency, and measurable impact across the business.
Equal Opportunity
- WPP Media is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
- WPP Media is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.