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About the Role
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers. Gather, summarize, and provide information about the property and surrounding amenities. Announce visitors and permit access to authorized individuals. Assist with owner reservation services and elevator scheduling. Perform Lobby Ambassador tasks and review shift logs.
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve call, request, or problem.
- Understand and assist with owners’ reservation services (HRS).
- Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
- Assist with Bell/valet services for owners when requesting for their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearances are clean and professional.
- Maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
- Adhere to the highest standards of The Ritz-Carlton service excellence.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
- None
Skills
- Visitor information
- Special arrangements
- Service requests
- Transportation arrangements
- Reservation arrangements
- Dry cleaning arrangements
- Key track system
- Call processing
- Message processing
- Request processing
- Concern resolution
- Owner reservation services (HRS)
- Elevator scheduling
- Bell/valet services
- Lobby Ambassador tasks
- Shift log review
- Safety training
- Company policies and procedures
- Uniform and personal appearance standards
- Confidentiality
- Company asset protection
- Customer service standards
- Anticipating service needs
- Assisting individuals with disabilities
- Professional communication
- Written document accuracy
- Telephone etiquette
- Teamwork
- Quality assurance
- Physical stamina
- Object manipulation
Location
- Downtown Toronto
Work Type
- Full-time
Experience Level
- 1 year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- The Residences at The St. Regis Toronto Downtown takes seriously its obligations under provincial human rights and accessibility legislation.
- We are happy to provide accommodations to job applicants needing assistance.