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About the Role
As a Vacation Sales Ambassador Manager, you are responsible for carrying out your position's responsibilities in alignment with our Spirit of Service culture and driving company success.
Responsibilities
- Work directly with leaders to build effective POS Sales Organizations aligned with corporate initiatives.
- Develop and implement effective POS package sales strategies and lead marketing operations staff toward achievement of sales objectives.
- Manage area, budget control, compensation programs, and incentive planning.
- Prepare and meet/exceed monthly, quarterly, and annual area sales forecasts.
- Recruit, hire, and train new hires, coordinating with Recruitment for effective hiring, orientation, and training.
- Complete weekly trainings for new hires.
- Develop current team members to maintain retention and improve performance through continuous mentoring.
- Work with Marketing and team leaders to build ongoing training for existing team members.
- Implement goals and initiatives to improve team efficiency.
- Meet and achieve all budget package targets in the market.
- Provide leadership through effective communication of vision, active mentorship, and development.
- Compare area sales results to goals and ensure performance management when vital.
- Supervise area sales reps through field visits, observations, and measurement of results, including monthly performance reviews.
- Build and develop a motivated team environment in the field.
- Ensure timely processing of team member schedules with a focus on strategy to improve goals.
- Respond to team member inquiries regarding payroll, spiffs, and lead clean-up.
- Ensure all policies and procedures are maintained and upheld by all team members.
- Handle Employee relations with the assistance of the HRBP and leader.
- Collaborate, coordinate, and implement arrival/departure contact strategies with the Director of Marketing.
- Resolve customer service issues and ensure customer concerns are handled.
- Lead Hotel Partnerships concerning work and guest services issues.
- Discuss space and customer contact agreements with hotels/retail partners.
- Utilize direct marketing contact management technology, web, data assets, communication channels, IT support, and data integration opportunities.
Requirements
- 2+ years management or supervisory experience.
- 3+ years experience and success in recruiting and retaining a thriving sales team.
- Consistent in leading and running a diverse sales team, achieving sales plans.
- Authoritatively developing and coaching team members.
- Experience in strategy development, project management, problem-solving, and change leadership skills.
- Validated strong oral and written communication skills, including outstanding negotiation skills.
- Shown ability to build positive working relationships, both internally and externally.
- Effective communication and presentation of information with all levels of management.
- Business-related digital literacy including Microsoft Office Suite.
Skills
- Sales
- Marketing
- Recruitment
- Training
- Mentoring
- Performance Management
- Budget Control
- Compensation Programs
- Incentive Planning
- Sales Forecasting
- Team Leadership
- Employee Relations
- Customer Service
- Negotiation
- Communication
- Presentation
- Microsoft Office Suite
Location
- Onsite
Work Type
- Full-time
Experience Level
- Manager
- Supervisor
Education Level
- High school diploma or equivalent experience
Salary/Compensations
- Competitive base pay plus commission
Benefits
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Paid Time Off (PTO)
- Equity participation opportunity
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Business Casual attire
About the Company
- Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
- At the core of our company’s success are our Team Members.