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About the Role
Arona Home Essentials is seeking a Customer Retention Manager to join their growing team. With a strong legacy and continued growth, the company focuses on excellence, customer satisfaction, and quality products.
Responsibilities
- Contact customers who have not renewed their lease agreements.
- Maintain accurate and updated customer information.
- Support store operations by assisting other associates and acting as key holder in the General Manager's absence.
- Monitor customer payment history and habits, recommending strategies to support customer ownership.
- Collect payments and obtain customer signatures on lease agreements.
- Perform other tasks as assigned by management.
Requirements
- Must have a satisfactory MVR (driving record).
- Must have D.O.T. physical/certification.
- Must possess a valid Driver's License.
- Must comply with the Arona Home Essentials Driver Qualification Policy.
- Must pass a pre-employment drug screening.
- Must pass a criminal background investigation.
Skills
- Strong leadership skills
- Good communication and interpersonal skills
- Professional appearance
- History of results
- Aptitude to learn proper collection procedures
- Effective organization skills
- Bi-Lingual a plus
Benefits
- Paid time off including vacation days, personal days and holidays
- Unlimited Bonus & Commission opportunities paid monthly
- Company paid Life Insurance and Long-Term Disability Insurance
- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- 401(k) with a company match
- Ongoing training and development
About the Company
- A long legacy as an industry leader with continued growth regardless of the economy.
- Built on a foundation of excellence, customer focus, quality products and services.
- Operates over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.
Equal Opportunity
- Arona Home Essentials is an Equal Opportunity Employer.