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About the Role

PCDC is seeking a Director of Consulting Practice Management and Operations to strengthen the daily, functioning operations of the consulting practice. This role serves as a thought partner to practice leadership, owning pricing, capacity planning, client tracking, and the systems that support an evolving consulting practice.

Responsibilities

• Build standard pricing practices across consulting engagements, connecting cost, capacity, and margin.
• Develop capacity planning to understand current and future capacity of consulting and delivery staff.
• Own client engagement tracking from scoping through delivery, ensuring CRM accuracy.
• Build and maintain systems to capture client outcomes, learning, and feedback.
• Implement and lead a data-informed, continuous quality improvement process focusing on systems/process improvement.
• Promote opportunities for staff to give feedback on unit operations.
• Ensure teams work with efficient synchronicity across the practice.
• Proactively identify areas of improvement, determine solutions, and implement enhancements.
• Support clear, effective communication across the practice.
• Contribute to professional development and career growth planning for practice staff.
• Enable collaboration across consulting team members.
• Help the practice function as one team.
• Partner with the team on developing new products and services.
• Collect and organize client and market signals for new service ideas.
• Support quality checks on outgoing proposals.
• Own the process for testing new service ideas before launch.
• Work with PCDC’s External Affairs and Advancement team to increase team visibility.
• Evaluate helpful tools and technology for coaches and project managers.
• Support planning and data gathering for impact-oriented collateral.
• Build the operational and administrative infrastructure the practice needs.
• Serve as a key point of contact with PCDC's central Operations, Finance, and HR teams.
• Work directly with Central's operations, finance, and HR leaders on shared processes.
• Understand and organize Consulting’s current impact measurement efforts.
• Act as advisor, teacher, and resource for staff on impact measurement.
• Design systems and processes with an eye toward long term growth and stability.
• Lead and develop reporting staff (project/engagement managers).
• Grow the team's capabilities as the practice matures.
• Plan and manage multiple project work plans, meeting internal and external deliverables.
• Manage vendor and consultant contract execution, compliance management, and vendor management.
• Manage portfolio of hourly-billed engagements, ensuring accuracy and efficiency.
• Contribute to strategies to address pressing large program challenges.

Requirements

• Bachelor's degree required.
• 7+ years of experience in practice management, operations management, or program administration.
• Advanced knowledge of project management systems, processes, and best practices.
• Experience with project management, CRM, or invoicing systems, and building operational infrastructure from the ground up.
• Demonstrated technology savviness and capacity to modify systems to meet user needs.
• A track record of leading systems rollout or standing up a new program's operations from the ground up.
• Familiarity with contract compliance and foundation and government grant-funded programs.
• Exceptional analytical skills and ability to present complex analytics accessibly.
• Excellent verbal and written communication skills and interpersonal skills.
• Proactively looks for new ideas and ways to improve established systems and work processes.
• Strong collaboration skills across teams, including finance, legal, HR, and compliance.
• Comfort working in a fast-paced environment shaped by client and program needs.

Skills

• Project management systems
• CRM systems
• Invoicing systems
• Building operational infrastructure
• Technology savviness
• Systems modification
• Contract compliance
• Grant-funded programs
• Analytical skills
• Verbal communication
• Written communication
• Interpersonal skills
• Collaboration
• Generative AI (preferred)
• Monday.com platform (preferred)

Location

• Manhattan office

Work Type

• Hybrid
• Full-time

Experience Level

• 7+ years of experience

Education Level

• Bachelor's degree
• Master's degree in a business management field (preferred)

About the Company

• Quality primary care is transformative and a cornerstone of healthy, thriving communities.
• PCDC is a nationally recognized 501(c)(3) community development financial institution that provides capital financing, expertise, and advocacy to expand primary care access and advance health equity.
• Built on 30 years of experience, PCDC is a statewide convener and primary care expert that brings safety net providers together to develop the care models and business practices they need to remain strong, sustainable organizations.