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About the Role
This is a varied, people-focused role that combines customer service, membership sales, fitness and social media. You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth and helping keep the club looking and running at its best.
Responsibilities
- Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.
- Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.
- Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.
- Conduct club tours, confidently explain membership options and support new sign-ups.
- Convert walk-in enquiries and ensure every prospective member receives a great experience.
- Accurately use the membership system to process memberships and manage customer information.
- Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.
- Monitor social media comments and messages and respond in line with the Jetts brand tone.
- Keep reception, the gym floor and changing areas clean, tidy and presentable.
- Report maintenance and safety issues promptly.
- Work closely with the management team, support colleagues during busy periods and step in across the club when needed.
Requirements
- Friendly, confident and professional, with excellent communication skills.
- Reliable, punctual and organised, with strong attention to detail.
- Comfortable speaking with prospective members and supporting sales conversations.
- Creative and confident with social media, with an eye for creating engaging content.
- Comfortable using computer systems; CRM or POS experience is an advantage.
- Positive, proactive and keen to learn, develop and contribute to a team.
- Interested in fitness, sales or customer service, with a genuine commitment to putting members first.
Skills
- Customer service
- Membership sales
- Social media content creation
- CRM systems
- POS systems
Location
- Jetts Fitness Hammersmith
Work Type
- Part-time
- Two evenings and 1 weekend morning, dependent on business needs
Benefits
- Free gym membership
- Ongoing training and development
- Opportunities to progress into senior sales or management roles
About the Company
- Join the team at Jetts Fitness Hammersmith
- We’re looking for a Front of House & Membership Consultant to join the team at Jetts Fitness Hammersmith.
- You’ll be the welcoming face of the club, helping members and guests from the moment they walk through the door, while supporting membership sales, social media and the day-to-day running of the club.
- A friendly, team-focused club environment where everyone plays their part