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About the Role
This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous improvement. The role includes specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.
Responsibilities
- Provides technical support by resolving incidents and service requests across endpoints, collaboration platforms, identity, and access, using structured troubleshooting, AI-assisted insights, and root-cause analysis to ensure timely resolution.
- Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows, identifying high-volume use cases for automation, and contributing knowledge and training data to reduce manual effort and improve efficiency.
- Supports technology change and service improvements by participating in projects, solution evaluations, deployments, upgrades, and user acceptance testing, while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
- Strengthens operational resilience and service quality by supporting endpoint and security operations, responding to security-related events, maintaining accurate asset and service data, and contributing to continuous improvement and ITIL-aligned service management practices.
Requirements
- Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
- Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment.
- Exposure to ITSM platforms, endpoint management, and automation tools
- As a condition of employment, OMA conducts background checks and reference checks for all open positions.
Skills
- Microsoft 365 Administration (including Intune, Windows Defender, Autopilot)
- Basic Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
- Endpoint security management and security tools: Familiarity with antivirus/EDR platforms (Microsoft Defender)
- Automation / RPA tools: Power Automate / PowerApps / Flow Scripting
- Scripting: Python, PowerShell for automation
- Identity & Access Management: Active Directory, Azure AD/Entra ID, SSO, MFA configurations
- Collaboration tools: Microsoft Teams, SharePoint
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Education Level
- Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
- ITIL Foundations, CompTIA A+ or equivalent foundational technical certification
- M365 and Azure Fundamentals, Network+, IT Security Designations
- CompTIA Security+ (or equivalent security awareness)
- Windows 11, macOS, iOS/Android device management
- Exposure to AI tools (copilot, virtual agents)
Salary/Compensations
- $65,400-$69,490
Benefits
- Pension plan
- Bonus program
- Exceptional group benefits package, including a spending account and a robust wellness program
- Paid professional development and continuous in-house learning
About the Company
- The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients.
- We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
- An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.
Equal Opportunity
- The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
- In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.