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About the Role
Play a pivotal role in the success of our retail store by achieving store objectives through exceptional customer service, merchandise presentation, and team leadership.
Responsibilities
- Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
- Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
- Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
- Maintain the store's appearance and contribute to merchandise processing and replenishment while assisting with customer inquiries.
- Exhibit in-depth knowledge of ZWILLING's products, programs, technology, promotions, and advertising.
- Foster a cooperative team environment by respecting and collaborating with colleagues.
- Adhere to ZWILLING's brand values and demonstrate supervisory competencies.
- Ensure superior merchandising standards within designated store areas, creating visually appealing, space-efficient, and secure product displays.
- Assist store management in training and supervising part-time employees.
- Process cash register transactions accurately and manage register floats efficiently.
- Complete bank deposits accurately and maintain balanced records.
- Follow retail policies related to inventory control, sales procedures, and more.
- Perform daily store and fixture maintenance to ensure tidiness is maintained.
- Enforce store standards in the absence of store manager or assistant manager.
- Ensure building security through proper use of alarm systems and security devices.
- Open and close the store in accordance with plaza hours of business.
- Develop a strong understanding of the high-end kitchenware specialty business, including awareness of competitor products and pricing.
- Fulfill other duties as directed by store management.
- Support factory direct sales outside of the store environment.
Requirements
- Minimum of 3 years retail experience with a foundational understanding of team leadership.
- Problem-solving abilities in situations involving various variables.
- Exceptional verbal and written communication skills.
- Strong customer service orientation.
- Flexibility to work a varied schedule, including weekends, evenings, and statutory holidays.
- Physical capability to stand, walk, use hands, reach, lift items up to 12 kg frequently, and occasionally lift items up to 34 kg.
Location
- Canada
Work Type
- Retail
Experience Level
- 3 years retail experience
Salary/Compensations
- Competitive compensation
Benefits
- Growth opportunities
- Comprehensive training
- Ongoing professional development
- Employee discounts on ZWILLING products
About the Company
- Zwilling Canada is a distinguished provider of premium kitchen products and accessories, dedicated to enhancing culinary experiences for both professionals and home cooks.
- We value craftsmanship, innovation, and superior service.
- A globally recognized brand.
Equal Opportunity
- Zwilling Canada is an equal opportunity employer.
- We welcome applications from individuals of all backgrounds and experiences.
- This organization does not use AI or automated decision-making tools at any stage of the recruitment or hiring process.