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About the Role
The Administrative Assistant I, General is responsible for providing administrative and reception support within the Mental Health Program at the University Health Network. This role primarily assists the Outpatient Eating Disorders program and provides back-up/cross-coverage support as part of an operational administrative team.
Responsibilities
- Support the timely and efficient scheduling/rescheduling of patient appointments.
- Respond to patients' general inquiries.
- Activate and cancel patient appointments.
- Complete reminder calls.
- Complete administrative tasks supporting data reporting requirements and a positive patient experience, meeting quality standards.
- Interact within the multidisciplinary teams within the Outpatient Mental Health Clinic.
- Provide back-up/cross-coverage support as a member of an operational administrative team.
Requirements
- Completion of Grade XII or recognized equivalent.
- Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent.
- Two (2) years related administrative support experience.
- Previous on-the-job computer/word-processing, database and spreadsheet software experience required.
- Experience working in a health care environment is an asset.
- Excellent verbal and written communication skills.
- Excellent organizational and time management skills.
- Excellent interpersonal and customer service skills.
- Ability to produce high quality work in accordance with Hospital standards.
- Ability to work well under pressure.
- Ability to use good judgment in assessing difficult situations.
- Knowledge of general office practices, procedures and standards.
- Knowledge of medical terminology is an asset.
- Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
- All applications must be submitted before the posting close date.
- A Criminal Record Check may be required of the successful candidate.
- UHN reserves the right to discontinue with the consideration of their application if any provided information is misleading, inaccurate or incorrect.
Skills
- Microsoft Office environment preferred.
- Medical terminology
Location
- Toronto General Hospital
Work Type
- Temporary Full-Time
Experience Level
- Two (2) years related administrative support experience
Education Level
- Grade XII or recognized equivalent
- Certificate level post-secondary office/medical administration program or equivalent
Salary/Compensations
- CAD 23.14 - CAD 28.92 - hourly
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
- With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
- As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
- UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
- UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
- Requests for accommodation can be made at any stage of the recruitment process.
- Applicants need to make their requirements known.