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About the Role
The Area Manager leads and manages the day-to-day operations of the local Technical Services Team, ensuring efficient field operations and administrative efforts. This role involves direct oversight of HVAC service technicians and other field personnel, with responsibility for local Profit and Loss results and serving as the primary point of contact for local service sales.
Responsibilities
- Gain and maintain customer and team member trust and confidence.
- Coach and mentor local HVAC Service Technicians.
- Effectively manage and lead assigned technicians.
- Work with service coordinator to determine most efficient work assignments.
- Maintain constant interaction with customers, coordinators, and technicians to ensure information flow and efficient operations.
- Communicate daily status of high-profile jobs to necessary parties.
- Audit and approve timesheets and supporting documentation for direct reports, ensuring accuracy of field reports and all associated documents.
- Follow up on items requiring rescheduling or quoting.
- Review job costs and advise on billing with the local Service Administrator.
- Manage job profitability in conjunction with the Director of Technical Operations and Team Lead.
- Monitor Work In Progress (WIP) and address backlog and billing issues.
- Develop and maintain strong relationships with the local Sales Team to drive customer satisfaction and repeat business.
- Lead or assist in determining the scope of work for quoted jobs.
- Interact frequently with Tier One customers and assist in developing their HVAC maintenance budgets.
- Collaborate with the Director of Administrative Operations and local Administrative Team for cohesive administrative efforts.
- Work with Human Resources on hiring, coaching, and disciplinary needs for direct reports.
- Conduct annual reviews of individual technician performance.
- Operate a company vehicle and adhere to company driving policies.
- Properly care for and maintain a company vehicle.
Requirements
- Minimum 5+ years of HVAC experience (10 years preferred).
- Excellent customer service skills.
- Strong analytical, interpersonal & communication skills.
- Prior service management experience preferred, but not required.
- 5+ years of management experience.
- Clean Driving Record.
- Must be able to operate a company vehicle and adhere to company driving policies, rules, and regulations.
- Must be diligent in properly caring for and maintaining a company vehicle.
Skills
- Excellent organizational skills with an ability to think proactively and prioritize work.
- High attention to detail and accuracy.
- Strong time management skills.
- Strong problem solving and analytical thinking skills.
- Ability to work independently and with a team; consistently meet deadlines.
- Ability to work occasional evenings and weekends.
- Ability to travel occasionally, with some overnight stays.
- Successfully build relationships (including remotely), strong people skills.
- Provide prompt solutions, highly responsive and superior customer service to inquiries and requests.
- Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly.
- Ability to effectively lead small teams.
- Must possess or be able to obtain an EPA mandated card for safe refrigerant handling. Universal certification preferred.
Location
- Local
Work Type
- Full-time
- Onsite
Experience Level
- 5+ years management experience
- Minimum 5+ years of HVAC experience (10 years preferred)
Education Level
- EPA mandated card for safe refrigerant handling (Universal certification preferred)
Benefits
- 100% employee-owned through an Employee Stock Ownership Plan (ESOP).
- Retirement benefit wholly paid for by the company.
- 401(k) options for employee contributions.
About the Company
- Hoffman Mechanical Solutions is 100% employee-owned through an Employee Stock Ownership Plan (ESOP).
- ESOP companies tend to grow faster in sales and employment.
- ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.
Equal Opportunity
- EEO Employer / Vets / Disabled