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About the Role
Lone Star Circle of Care is seeking a compassionate and dedicated Case Manager to coordinate patient care, connect them with community resources, and support their health and wellness goals. This role involves serving as a liaison and coordinating care for patients with biopsychosocial needs, assessing these needs, and facilitating referrals to resources. The position supports population-based Care Management, integrating primary and mental health care to treat the whole patient.
Responsibilities
- Assist clients and/or families in identifying and accessing community resources to alleviate social, environmental, and/or economic problems impacting health care needs.
- Deliver case management, care coordination, and crisis intervention services to individuals and families, within the scope of practice.
- Manage and track all aspects of the patient referral process, ensuring compliance with organizational policies and timelines.
- Educate families on the implications of their medical condition and its impact on lifestyle.
- Serve as a liaison and/or coordinates care between the client’s providers, other treatment providers, community groups, and social service agencies.
- Maintain accurate and up-to-date referral information, and initiate referrals as appropriate.
- Refer clients and/or their families to community resources (programs, agencies, other providers, etc.) to assist in alleviating social, environmental, and economic problems affecting health care needs.
- Update and maintain resources and contact points for providers as needed.
- Adhere to patient care standards in alignment with LSCC health education and information guidelines.
- Demonstrate a thorough understanding of national patient safety initiatives by consistently following all LSCC safety protocols and procedures.
- Participate in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives.
- Maintain accountability for ongoing professional development and for sharing knowledge with others.
- Responsible for knowledge of and compliance with all LSCC policies and procedures.
Requirements
- Bachelor’s degree in Social Work from an accredited college or university OR Minimum two (2) years of experience as a case manager with a CCM (Certification in Case Management) in a community-based and/or medical setting with an understanding of behavioral health prevention science.
- Basic Life Support (BLS) certification from the American Heart Association or American Red Cross
Skills
- Problem solving
- Organizational skills
- Attention to detail
- Team player personality
- Time management
- Master’s degree in Social Work
- Experience in substance abuse screening, use, and/or treatment
- Experience with screening, brief intervention, and referral to treatment (SBIRT)
- Experience with motivational interviewing (MI) and smoking cessation services
- Experience working in behavioral health and/or human services
- Proficiency with Electronic Medical Record (EMR) system, as well as computer and web-based interfaces
- Bilingual English/Spanish language skills
Location
- Clinic-based
- Travel to various LSCC facilities as needed
Work Type
- On-site
- In-person
Experience Level
- Minimum two (2) years of experience as a case manager
Education Level
- Bachelor’s degree in Social Work
- Master’s degree in Social Work
Benefits
- Competitive salary
- Medical, Dental, and Vision insurance
- LSCC paid Life insurance
- LSCC paid Short-Term and Long-Term Disability insurance
- Paid Time Off
- 403b Employee Retirement Plan
About the Company
- Lone Star Circle of Care (LSCC) is seeking a compassionate and dedicated Case Manager to join our team.