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About the Role
You will own how Think Research responds to RFPs, bringing structure, quality, and reuse to every response. This role is critical for securing the largest deals, particularly the 100+ page provincial and health-system RFPs. You will work across both product lines and report to the Senior Manager, Revenue Operations.
Responsibilities
- Own the entire bid and RFP process end to end: implement, maintain, and improve it after every bid.
- Act as the single point of coordination between Sales, executives, Clinical, Product, Technology and Security, Legal, Finance and Delivery, assigning sections, chasing inputs and driving each response to on-time submission.
- Run a go/no-go decision with Sales on every opportunity, based on fit, win probability and capacity.
- Build the plan for each bid: compliance matrix, section owners, internal deadlines and review gates.
- Write and edit responses, turning clinical, product, technical and delivery input into clear, compliant answers.
- Coordinate commercial and pricing sections through the approval process with Finance and the Chief Commercial Officer.
- Build and maintain approved answers, security and privacy questionnaires, references, case studies and team CVs.
- Evaluate and recommend an RFP management platform, lead its implementation, and use it to make responses faster and more consistent.
- Own RFP intake and a 12-month submission calendar; monitor procurement portals for new opportunities.
- Own formatting, forms, compliance checks and on-time delivery.
- Support presentations, demos and clarification rounds with the account team.
- Run a lessons-learned review after every outcome, win or loss, and track bid metrics: submissions, win rate, cycle time.
Requirements
- 5+ years of bid or proposal management, ideally in health technology, the public sector, or enterprise software and services.
- Experience running large, complex public-sector RFPs end to end, with many contributors and 100+ page responses.
- Strong writing and editing skills to produce clear, compliant, and persuasive answers from technical and clinical input.
- Rigorous project management across deadlines and contributors, ensuring no missed submissions.
- Working knowledge of Canadian public procurement.
- Confidence working with senior leaders and holding them to deadlines.
Skills
- Bid management
- Proposal management
- RFP process
- Writing
- Editing
- Project management
- Public procurement
- Content library management
- RFP management system implementation
- Communication with senior leaders
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 5+ years
Salary/Compensations
- $90,000 - $110,000 CAD annually
Benefits
- 4 weeks of paid vacation
- 6 personal days
About the Company
- Think Research is a Canadian health technology company that connects patients with the right clinician and gives care teams the tools to deliver better, human-centred care.
- We run two product lines: Digital Front Door (DFD) which brings virtual care and patient access to provincial health systems and hospitals across Canada, and Pharmapod which helps pharmacies and hospitals manage medication incidents and patient safety across North America.
- Our ambition is to be the leading DFD provider in Canada and the leader in medication incident management in North America.
Equal Opportunity
- Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.
- We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.