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About the Role
As a Service Associate, Operations, you will ensure the accuracy and completeness of reconciliation and reporting processes for high net worth and ultra-high net worth client accounts. Your attention to detail and analytical skills will be essential in identifying discrepancies, managing risk, and recommending process improvements. You will develop and apply in-depth knowledge of account reconciliation standards and regulatory requirements to verify and validate client account data and transactions. This involves conducting thorough reviews of account information, identifying potential gaps or areas of non-compliance, and taking corrective action to ensure adherence to operational and regulatory standards. You will also collaborate with various operational teams and business partners to implement process enhancements that drive efficiency, accuracy, and compliance.
Responsibilities
- Perform daily reconciliation activities to validate cash, asset, and book cost positions and resolve any discrepancies or outstanding items on a timely basis
- Ensure adherence to reconciliation standards and internal procedures, identifying areas for improvement and implementing corrective actions as needed
- Conduct monthly performance deviation analysis to identify variances, implement corrective actions, and document findings
- Collaborate with operational teams and business partners to identify root causes of reconciliation variances, providing recommendations and supporting the implementation of process enhancements to improve accuracy and efficiency
- Maintain accurate reconciliation documentation and notes in internal tracking systems, ensuring procedures, policies, and guidelines are up-to-date, accurate, and readily accessible to support risk mitigation and operational excellence
Requirements
- 1+ years of operations, securities, Wealth Management or Banking industry experience
- 1+ years of experience working with AI to process large data sets and improve complex processes
- Demonstrated ability in written and oral communication skills along with strong presentation skills
- Strong attention to detail and risk management mindset
- Strong critical thinking skills and ability to propose innovative solutions
- Knowledge of Broadridge applications
- Prior experience with reconciliation processes
- Reporting and tracking capabilities using tools such as MS Excel (advanced formulas/pivot tables/macros)
Skills
- Active Learning
- Communication
- Critical Thinking
- Customer Service
- Operational Delivery
- Process Improvements
- Time Management
Location
- Toronto, Canada
Work Type
- Full time
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
- Expand your limits and create a new future together at RBC.
- Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.