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About the Role

This role leads the onboarding for Bank of America's enterprise Generative AI platform, Orchestra AI. The role oversees the successful adoption, governance, and delivery of AI use cases from design through deployment, while providing executive visibility into portfolio health, risks, readiness, and adoption.

Responsibilities

Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain.
Communicates the program vision and roadmap to stakeholders, product owners and the teams.
Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses.
Provides input into defining business capabilities and aligning them to products or creating new products to support them.
Ensures product availability by partnering closely with demand and capacity teammates.
Develops business cases for new products and additional features for existing products.
Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends.
Leads the onboarding team responsible for successful delivery of GenAI use case onboarding engagements across the enterprise.
Oversees the portfolio of onboarded and in-flight use cases, providing visibility into readiness, risks, dependencies, adoption, and release schedules.
Ensures tenant teams comply with enterprise AI governance requirements throughout the use case lifecycle.
Owns the onboarding operating model, standards, and processes that guide use cases from design through deployment, operation, and on-going evolution.
Drives process improvements, tooling, automation, and operational controls to improve scalability, efficiency, and transparency.

Requirements

Experience driving organizational readiness, enablement, and adoption of new technologies.
Experience building, leading, and developing high-performing teams.
Proven ability to influence leaders and coordinate across technology, risk, compliance, and business organizations.
Ability to communicate complex technical, operational, and governance topics to senior audiences.
Ability to evaluate use cases, align business objectives to platform capabilities, and assess solution readiness.
Understanding of APIs, integrations, application architectures, data flows, and enterprise technology platforms.
Knowledge of LLMs, agents, RAG architectures, model lifecycle management, and responsible AI principles.
Ability to identify capability gaps, influence roadmap priorities, and drive platform adoption at scale.
Experience managing complex portfolios, dependencies, risks, and cross-functional delivery.
Experience designing scalable processes, controls, automation, KPIs, and reporting frameworks.
Familiarity with enterprise software development, release management, and product delivery practices.
5+ years of experience in a similar role.
Good communication skills.
Team player.
Organizational skills.

Skills

Financial Management
Influence
Solution Delivery Process
Stakeholder Management
Technical Strategy Development
Agile Practices
Analytical Thinking
Collaboration
Result Orientation
Risk Management
Business Acumen
Business Case Analysis
Data Management
Solution Design
Vendor Management

Location

New York

Work Type

Onsite
Full-time

Experience Level

5+ years of experience

Education Level

Bachelor Degree or Equivalent Professional Experience

Salary/Compensations

Offers to be determined based on experience, education and skill set.

Benefits

Industry-leading benefits
Access to paid time off
Resources and support for employees

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Orchestra AI is shaping the future of Generative AI across all eight lines of business at Bank of America.
As the company’s Enterprise AI platform, Orchestra AI provides the scalable, secure, and resilient capabilities needed to deliver transformative AI solutions.
The platform operates across a sophisticated multi-cloud and on-premises environment and leverages frontier, proprietary, and open-source models to support high-volume, high-impact use cases across the enterprise.

Equal Opportunity

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.