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About the Role
Supports Wawanesa’s endpoint devices by providing second level technical support and assistance. Performs maintenance activities to keep the desktop platform current, secure and stable.
Responsibilities
- Provides general troubleshooting for hardware, software, printers, mobile devices, and phone related issues.
- Provides timely user account support and troubleshooting for various applications.
- Follows pre-defined processes to complete service requests.
- Executes hardware lifecycle process (procure, deploy and dispose).
- Images and configures computers on a timely basis.
- Assists with moves of all IT related equipment.
- Maintains functionality of office machines.
- Executes workstation recovery events.
- Performs system maintenance activities, including application patching and backups.
- Works with others to complete requests and issues.
- Uses sound judgement to review and escalate issues as required.
- Communicates progress and escalates for assistance.
- Maintains ticket creation/retrieval to ensure accountability and accurate follow-up.
- Makes suggestions for process updates or changes for efficiency.
- Protects client data and privacy.
- Performs other duties as assigned.
Requirements
- 1 to 3 years’ experience working in a diverse enterprise technology environment with a focus on strong customer service.
- Experience may substitute for education or certification.
- Basic skills in solving Microsoft Windows and Microsoft Office issues.
- Experience with deploying and supporting mobile technologies such as Apple and Android devices.
- Experience with diagnosing desktop hardware issues.
- Knowledge of supporting printer hardware and software.
- Knowledge of networking and telephony platforms.
- Working knowledge of Microsoft Windows and Microsoft Office suite.
- Ability to lift up to 30 lbs. on a daily basis.
- Requires high mobility throughout several buildings or branches, including the ability to meet the physical demands of lifting, squatting, bending and pushing carts with heavy equipment.
- Requires a flexible work schedule.
- Good communication, negotiation and customer service skills.
- Good organizational skills by prioritizing and reprioritizing tasks appropriately.
- Ability to maintain professionalism and decorum, while multi-tasking in a fast paced and detail-oriented atmosphere.
- Ability to work collaboratively with team members and share knowledge.
- Ability to maintain confidentiality when working with sensitive data.
- Basic troubleshooting and problem-solving skills.
- Good time management and attention to detail.
- Basic knowledge of ITIL processes is considered an asset.
Skills
- Microsoft Windows
- Microsoft Office
- Mobile technologies (Apple and Android)
- Desktop hardware diagnosis
- Printer hardware and software support
- Networking platforms
- Telephony platforms
- ITIL processes
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Montreal, QC
- Quebec City, QC
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
- Full-time
- Part-time
Experience Level
- 1 to 3 years
Education Level
- Post-secondary technical certification
Salary/Compensations
- $60,000 - $70,000
Benefits
- Annual bonus plan
- Leave of absence top-up programs
- Generous vacation time
- Personal days
- Premium free benefits
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members.
- Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.
- Wawanesa is committed to helping communities thrive in a changing world.
- The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change.
Equal Opportunity
- We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people.
- We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
- We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
- All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
- The recruitment process this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.