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About the Role
This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation. The Implementation Consultant will work closely with clients and internal teams to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live.
Responsibilities
- Manage environment setup, configuration, and connectivity for client implementations
- Coordinate deployment of application components and data into test environments
- Support and manage client UAT cycles, including planning, tracking, and issue resolution
- Triage defects raised during testing and coordinate with internal technical teams to drive resolution
- Organise and coordinate additional releases into test environments as required
- Obtain client acceptance and support progression through implementation milestones
- Manage data migrations, including dry runs and preparation for production cutover
- Set up and validate environment monitoring
- Execute and support go-live runbooks during implementation cutover
- Coordinate handover to Client Services / BAU support following successful deployment
- Act as a point of contact between the client and internal teams throughout the conversion lifecycle
- Ensure implementation activities are documented clearly and tracked to completion
Requirements
- Experience in an implementation, conversion, onboarding, deployment, or technical support role
- Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders
- Experience managing activities across test, UAT, migration, and go-live phases
- Strong problem-solving skills with the ability to triage defects and coordinate resolution
- Good understanding of environment management, application deployment, and release coordination
- Ability to work in a structured way using runbooks, checklists, and implementation plans
- Working knowledge of Linux
- Scripting experience with Bash and/or KornShell
- Familiarity with XML
- Understanding of IBM MQ
- Understanding of SFTP
- Experience with TeamCity
- Experience with Perforce
- Experience with GitHub
- Experience with Jenkins
- Experience with Nexus
- Experience with Geneos Monitoring
- Organised and delivery-focused
- Comfortable working across multiple workstreams and deadlines
- Strong stakeholder management and client interaction skills
- Able to work calmly under pressure, particularly during testing and go-live periods
- Detail-oriented with a strong focus on quality and completion
- Proactive and hands-on approach to issue management and resolution
- Experience in software implementation
- Experience in client onboarding or migration projects
- Experience in technical operations or application support
- Experience in release or environment coordination
- Experience in financial services or enterprise systems delivery environments
- Must complete a background check including employment verification, education verification, credit inquiry, and Canadian criminal record check.
Skills
- Linux
- Bash scripting
- KornShell scripting
- XML
- IBM MQ
- SFTP
- TeamCity
- Perforce
- GitHub
- Jenkins
- Nexus
- Geneos Monitoring
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- CAD $110,000 – $160,000
About the Company
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
- We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
- We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Equal Opportunity
- Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship.
- If you require any accommodation during the recruitment process, please notify our recruitment team.