Front Office Supervisor
Hampton Inn Manhattan/Times Square Central (OTO Development) · NY, US
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About the Role
We are pleased to announce a wonderful opportunity for a Front Office Supervisor.
Responsibilities
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
- Anticipate guests’ needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
- Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Maintain proficient administration of the hotel's electronic reservation system
- Maintain compliance with hotel safety programs and procedures, including emergency and security systems
- Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
Requirements
- Must Obtain FLSD certification within first 6 months of employment
- 2+ years’ experience working in a front desk/receptionist type role
- Love working with people and will go above and beyond for each guests’ needs
- Work well with others and enjoying working and being part of a team
- Excellent oral, written, and interpersonal communication skills
- Not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time
Skills
- Electronic reservation system proficiency
- Computer program proficiency
- Financial matter handling
- Credit card and cash handling
- Guest service
- Teamwork
- Oral communication
- Written communication
- Interpersonal communication
- Problem-solving
- Solution finding
Location
- Property and surrounding area
Work Type
- Hourly
- Full-time
Experience Level
- 2+ years
Education Level
- FLSD certification
Salary/Compensations
- $30.00 - $32.00 Per Hour
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.