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About the Role
As a dispatcher, you will assist in developing routes and schedules for school transportation services, in addition to planning, scheduling, and coordinating charter and extracurricular trips. You will also assist with scheduling maintenance inspections, ensure drivers perform daily vehicle inspections, and handle phone calls and paperwork.
Responsibilities
- Ensure employees report to work as scheduled and complete and file paperwork.
- Maintain, manage, and update driver schedules on a daily basis.
- Report concerns, violations, or issues to the Operations Manager.
- Assign substitute drivers as needed.
- Plan, schedule, and assign drivers for special transportation including field trips, athletic events etc.
- Assist in developing routes and schedules.
- Assist in planning, scheduling, and coordinating charter trips.
- Answer heavy telephone volume and communicate on two-way radio.
- Maintain records of mileage, fuel consumption, and other related data.
- Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.
- Assist maintenance in scheduling vehicles to report to the shop for maintenance.
- Review of onboard video and GPS monitoring.
- Perform other duties as assigned by Operations Manager.
Requirements
- Must have experience working in a high-volume customer service or call center environment.
- Must be able to pass a background check.
- Complete all training requirements.
- Pre-employment background checks.
Skills
- Dispatching
- Route development
- Schedule development
- Transportation planning
- Coordination
- Customer service
- Call center operations
- Vehicle inspection scheduling
- Driver management
- Record keeping
- Two-way radio communication
Location
- Lockport, NY
Work Type
- Full-time
- Monday-Friday
Experience Level
- 2+ years working as a dispatcher or in high-volume customer service/call center environments
Education Level
- High school diploma or equivalent certification degree
Salary/Compensations
- $24-$27 per hour
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
About the Company
- STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply.
Equal Opportunity
- Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.