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About the Role

As a Store Manager-in-Training (SMIT), you will assist your Store Manager with store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. SMIT’s help drive Crossroads' values by creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. This position is the last stop before running your own store, with a clear, actionable growth plan to get you there.

Responsibilities

Assist the Store Manager with store operations.
Bring the brand promise to life by offering a fun, fashion-centered, and affordable shopping experience.
Create an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
Learn how to run a second-hand business, including buying, merchandising, and inventory practices.
Develop business strategies to grow the customer base, increase store traffic, and optimize sales.
Engage with customers by greeting them with a smile and creating a welcoming, fun, and inclusive environment.
Prioritize and delegate tasks to the team to ensure efficient store operation.
Guide the team to help customers learn how the store works and try selling items.
Mentor and coach team members in developing their skills using training tools and growth plans.
Communicate clearly and consistently with the manager.
Act with integrity in words and actions.
Embody core values of service, inclusion, and education.
Show up to work on time and ready to go.
Support the team and customers as needed by adapting to changing circumstances.

Requirements

Prior experience in retail management as a Department or Store Manager (2 years+).
Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
Must be able to work a minimum of 31 hours per week.
Must be authorized to work in the United States.

Skills

Retail management
Fashion knowledge
Customer service
Team leadership
Communication
Problem-solving
Mentoring
Business strategy
Merchandising
Inventory management

Location

Multiple locations across California, Chicago, Seattle, Portland, Denver, New York, and Houston.

Work Type

Full-time

Experience Level

Managerial experience
Entry-level management training

Salary/Compensations

$25.00-$30.00 PER HOUR

Benefits

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Support for physical + mental health
Mental health day
Sick PTO
Medical, dental, and vision insurance for employees working at least 20 hours/week
Vacation time
Set schedule with 2 consecutive days off
Incentives during holidays (time and a half on select holidays)
Flexible scheduling
Employer match for 401(k) contributions (up to 4% and an additional discretionary 2%)
Generous discount on merchandise
Earned Wage Access through ZayZoon
Commuter benefits contribution

About the Company

Crossroads Trading is a pioneer in secondhand clothing, operating since 1991.
The company offers a friendly, fun, and fashionable atmosphere for buying, selling, and consigning name brand and designer clothing.
With 38 retail locations across multiple states, Crossroads has expanded its reach through Sell-By-Mail and Concierge programs.
Crossroads has been featured in major fashion publications and is recognized as an industry leader in the 'resale revolution.'
The company fosters a culture that values sustainability, fashion, and a positive work environment.