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About the Role
The Case Manager is responsible for direct service provision to residents, including individual and group counseling, advocacy, referrals, home management, and financial counseling. The role requires sensitivity to issues of homelessness and making necessary linkages to community agencies for permanent housing, aftercare services, vocational/educational services, and public assistance.
Responsibilities
- Maintain caseload of 25-30 families.
- Conduct intake interviews to assess and evaluate residents for admission using DHS CARES system.
- Engage residents in treatment processes through individual and group counseling.
- Conduct independent living plans on at least a biweekly basis in DHS CARES system.
- Monitor case plans for effectiveness and individual client needs.
- Develop and maintain housing referral resources and assist residents in securing permanent housing.
- Assist residents with referrals and placement in community-based resources, including aftercare services.
- Assess residents’ vocational and educational needs and develop placement and follow-up.
- Liaise with DHS, HRA, Public Assistance and Medicaid Administrators to assist eligible residents.
- Assist in the development of savings plans with clients.
- Perform weekly unit inspections for families with children and biweekly inspections for all other units.
- Explore family reunification as a transition option out of shelter.
- Regularly assess the safety and well-being of clients.
- Make appointments for residents’ physical exams.
- Develop contracts with residents for mutually agreed upon goals and objectives.
- Facilitate psychoeducational groups.
- Assist in the coordination of on-site and off-site services.
- Participate in training seminars to enhance clinical skills.
- Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
- Function independently in time of facility coverage, including crisis situations.
- Perform other duties as assigned.
Requirements
- Bachelors Degree in Human Services.
- Two (2) years of counseling experience, preferred, in a residential shelter.
- Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
- Training and experience in assessing vocational and educational needs and aptitudes.
- Experience assisting eligible clients in obtaining Public Assistance, Medicaid and other benefits.
- Experience with supportive group facilitation.
- Demonstrated sensitivity and experience with/or knowledge of homelessness within disenfranchised communities.
- Familiarity with DHS regulations and DHS Cares Reporting.
- Demonstrated ability in delivering client services including communication and listening skills, understanding of human interaction and personality development, ability to write and record case documentation, and demonstrated skills in group counseling.
- Computer-literate with knowledge of Microsoft Office Applications.
- Ability to be flexible of schedule as needed.
Skills
- Counseling
- Group counseling
- Advocacy
- Referrals
- Follow-up
- Home management
- Financial counseling
- Crisis intervention
- Vocational assessment
- Educational assessment
- Public assistance application assistance
- Medicaid application assistance
- Group facilitation
- Communication skills
- Listening skills
- Case documentation
- Microsoft Office Applications
Location
- New York City
Work Type
- Full-time
Experience Level
- 2 years of counseling experience
- 3 years of crisis counseling experience
Education Level
- Bachelors Degree in Human Services
Salary/Compensations
- $45,000+
About the Company
- Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness.
- URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually across 24 shelters in New York City.
- URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care.
- URI delivers a robust continuum of Justice Initiatives, including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention.
- URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
Equal Opportunity
- At URI we are committed to cultivating an inclusive work environment.
- We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply.
- At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.