Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Appointment Scheduler role.
Rezi rewrites your resume against University Health Network's job description. Free.
Tailor your resume to this Appointment Scheduler role.
Rezi rewrites your resume against University Health Network's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Appointment Scheduler posting at University Health Network — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Appointment Scheduler posting at University Health Network — free, in seconds.
About the Role
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging departments in Canada. As a valued member of Team JDMI, you will play a key role in supporting JDMI clinical operations as the appointment scheduler, playing a pivotal role in supporting scheduling and coordination of appointments across different modalities. The scheduling support model includes reviewing imaging requests, placing orders, reviewing protocols, and following safety guidelines to schedule appointments accurately and safely with patients.
Responsibilities
- Complete complex clerical services including imaging order entry, scheduling/rescheduling/cancelling imaging appointments, communication of preparation, and coordinating appointment resources.
- Process, document, and support the scheduling of imaging studies and/or procedures electronically/manually, performing data entry.
- Provide routine and complicated imaging examination preparation and appointment information to patients, referring clinics, or other health care teams.
- Exercise judgment in providing complex clerical services, including scheduling imaging appointments.
- Provide clerical support and cross-functional responsibilities to JDMI Leadership and Imaging teams as required.
- Answer phone queue models and provide customer service support to imaging patients and referring programs.
Requirements
- Completion of Grade 12 or recognized equivalent.
- 1 year of experience in a health care environment.
- 2 years of related experience in a customer service environment.
- Experience working with computer/word processing and database software.
- Ability to work effectively and efficiently under pressure.
- Ability to use good judgment in assessing difficult situations.
- Ability to work in both a team environment and independently.
- Current UHN employees must have successfully completed their probationary period, have a good employee record, and satisfactory attendance.
- Criminal Record Check may be required.
Skills
- Excellent telephone skills
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent verbal skills
- Excellent written skills
Location
- 67 College Street
Work Type
- Permanent Part Time
- 22 hours per week
Experience Level
- 1 year experience in a health care environment
- 2 years related experience in a customer service environment
Education Level
- Grade 12 or recognized equivalent
Salary/Compensations
- CAD 23.14 - CAD 28.92 per hour
Benefits
- Competitive compensation & benefits (medical, dental, etc.)
- HOOPP defined benefit pension plan
- Wellness services & offerings
- Close access to the TCC and UHN shuttle service
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
- With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
- As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
- UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
- UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
- The Joint Department of Medical Imaging (JDMI) at UHN is one of the largest academic medical imaging departments in Canada with 750,000+ exams annually.
- JDMI sets the standard for clinical excellence with cutting-edge digital technology and a dedicated team of 700+ staff and 90 specialized radiologists.
- JDMI prioritizes patient care and exceptional image quality.
- JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
- Requests for accommodation can be made at any stage of the recruitment process.
- Applicants need to make their requirements known.