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About the Role
Lone Star Court is seeking outstanding talent to provide exceptional customer service. We are looking for team members who are ready to be empowered to go above and beyond. This exempt position supports the Director of Food & Beverage in overseeing daily operations across F&B outlets, ensuring consistent service standards, effective staffing, and a strong guest experience, while stepping in to lead the department in the Director’s absence.
Responsibilities
- Oversee daily floor operations across restaurant, bar, and in-room dining outlets.
- Monitor service standards, cleanliness, and side-work compliance during shifts.
- Assist with scheduling, inventory management, and ordering supplies.
- Help enforce cash handling and POS procedures.
- Supervise servers and bartenders during assigned shifts.
- Assist in hiring, onboarding, and training new F&B team members.
- Deliver coaching and performance feedback to staff and address performance issues in partnership with the Director of Food & Beverage.
- Help prepare weekly schedules and manage labor to budgeted targets.
- Actively engage with guests on the floor to ensure satisfaction.
- Resolve guest complaints promptly and professionally, escalating when necessary.
- Support special requests and VIP guest arrangements.
- Lead pre-shift briefings to communicate daily specials, VIP guests, and service priorities.
- Mentor supervisors and lead servers on service recovery and team leadership.
- Communicate nightly sales, incidents, and operational issues to the Director of Food & Beverage.
- Coordinate with the kitchen and banquet team on event and outlet timing.
- Ensure staff compliance with food safety, sanitation, and responsible alcohol service standards.
- Conduct shift walk-throughs to identify and correct safety hazards.
- Support incident reporting and follow-up.
- Complete required training and ensure staff compliance with all training requirements.
- Maintain cleanliness and organization in all work areas.
- Display courteous behavior with guests and team members.
- Report any unsafe conditions immediately.
- Ensure hotel equipment is in proper working condition.
- Attend required meetings.
- Follow company policies and procedures.
- Perform any additional duties as assigned by the supervisor.
Requirements
- Minimum 2 years of food and beverage supervisory experience in a hotel or restaurant setting.
- TABC and Food Handler’s certification.
- Ability to work well with a team.
- Demonstrate attention to detail.
- Excellent organizational skills.
- Interpersonal abilities.
- Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role.
- Management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.
- Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.
- Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.
Skills
- Strong verbal and written communication skills
- Effective time management skills
- Problem-solving skills
- Proficiency in point-of-sale (POS) systems
- Proficiency in scheduling/labor management software
Location
- Lone Star Court - Austin, TX
Work Type
- Full Time
Experience Level
- 2 years of food and beverage supervisory experience
Education Level
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in Hospitality Management preferred
- Equivalent combination of education and experience will be considered
Salary/Compensations
- Undisclosed
About the Company
- Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.
- Lone Star Court is part of a collection of hotels created for today’s passionate traveler, each intentionally built to showcase modern design and classic character.