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About the Role
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Responsibilities
- Take incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
- Manage outgoing calls for callback management, accounts receivables, and miscellaneous calls.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist in assessing the condition of rental vehicles upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Market the company while safely and courteously picking up and dropping off customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- Sell optional protection products, upgrades, fuel options, and additional equipment.
- Notify Management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interiors and exteriors by hand or by operating washing equipment.
- Perform administrative and basic accounting functions, including research and billing support, accounts receivables, transfer and key logs, running reports, supply maintenance, and processing customer billing.
- Perform miscellaneous and backup job-related duties as assigned.
Requirements
- Must be at least 18 years old.
- Must have a driver's license.
- High school diploma or GED equivalent required.
- Must be authorized to work in the United States and not require work authorization sponsorship.
- Must be able to work 40 hours per week, including weekends and holidays (apart from religious observation).
- Consideration will be given to qualified applicants with criminal histories as required by and consistent with applicable law.
Skills
- Customer service
- Administrative support
- Rental operations
- Sales
- Basic accounting functions
Location
- 780 North McDonnell Road, San Francisco Airport
Work Type
- Regular full time
Experience Level
- At least 6 months prior customer service retail or administrative support experience
Education Level
- High school diploma or GED equivalent
- Some college preferred
Salary/Compensations
- $24.00 / hour
Benefits
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- BART Discount Card
- Citizenship Workshops
- Subsidized childcare program
- Transportation assistance
About the Company
- All people working at SFO are eligible for incentives.
Equal Opportunity
- Equal Opportunity Employer/Disability/Veterans