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About the Role
As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships.
Responsibilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
- Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
- Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
- Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
- Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
- Maintain a keen interest in the fashion industry and market trends
- Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets
- Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
- Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe
- Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
- Resolve all customer service issues quickly and effectively
- Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
- Understand and properly execute all register functions pertaining to your role
- Maintain a neat and organized understock and stock room
- Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
- Identify and communicate product concerns in a timely manner to Store Leadership
- Communicate inventory needs to Store Leadership to support the business
- Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
- Follow all company policies and procedures
Requirements
- Minimum 2 years retail experience within Luxury fashion is preferred.
- Experience working with international brands is a plus.
Skills
- Extremely strong communication skills (verbal and written).
- Ability to meaningfully interact with clients and team.
- Ability to multi-task in a dynamic environment,
- Keen sense of current fashion trends and fashion sensibility within luxury segment,
- Knowledge of Spanish is a plus.
Location
- Soho, NY (USA)
Work Type
- Full-time
Experience Level
- Middle Level
Education Level
- Bachelor’s degree in related field preferred but not required.
About the Company
- Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.
Equal Opportunity
- We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.