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About the Role
Ferrari Lifestyle is seeking a Client Advisor for its Soho, NY boutique. This role is crucial in establishing Ferrari Lifestyle as a fashion icon by building and nurturing client relationships and attracting new customers through community networking.
Responsibilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Demonstrate in-depth knowledge of merchandise and develop product knowledge among selling staff.
- Build a network to promote customer loyalty, especially with VIC/VIP clients.
- Discover new opportunities to drive sales through events, activations, and collaborations.
- Create and implement strategies to attract, retain, and engage high-value clients.
- Track and analyze the performance of VIC initiatives, making adjustments as needed.
- Organize and manage high-end events and experiences for VICs.
- Maintain a keen interest in the fashion industry and market trends.
- Partner with Store Director and Associate Store Director on strategies to meet sales targets.
- Utilize the brand’s Selling Ceremony guidelines to develop Ferrari service as a hallmark in Luxury fashion (maintain 85% grading).
- Provide tailor-made advice, listen to customer expectations, and offer surprising wardrobe suggestions.
- Create a culture of clienteling and relationship building to drive repeat business.
- Resolve all customer service issues quickly and effectively.
- Support staff training in all areas of the selling experience.
- Properly execute all register functions.
- Maintain a neat and organized understock and stock room.
- Ensure the selling floor is neat, clean, organized, and reflects the correct visual image.
- Identify and communicate product concerns to Store Leadership.
- Communicate inventory needs to Store Leadership.
- Ensure Presentation & Wardrobe standards are professional and reflective of the brand image.
- Follow all company policies and procedures.
Requirements
- Minimum 2 years retail experience within Luxury fashion is preferred.
- Experience working with international brands is a plus.
- Extremely strong communication skills (verbal and written).
- Ability to meaningfully interact with clients and team.
- Ability to multi-task in a dynamic environment.
- Keen sense of current fashion trends and fashion sensibility within luxury segment.
Skills
- Communication skills
- Clienteling
- Sales generation
- Customer service
- Fashion trend analysis
- Korean speaking (plus)
Location
- Soho, NY (USA)
Work Type
- Full-time
Experience Level
- Middle Level
Education Level
- Bachelor’s degree in related field preferred but not required.
About the Company
- Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.
- Passionate about being a part of the new and the next and creating the fabric of a brand’s culture.
Equal Opportunity
- We are an Equal Opportunity Employer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.