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About the Role
The Pharmacy Site Operations Leader is responsible for the leadership and oversight of inpatient pharmacy operations across assigned sites. The role supports the delivery of safe, effective, and efficient pharmacy services through operational management, staff supervision, quality improvement, and project implementation. The Operations Leader collaborates with interprofessional partners, represents Pharmacy on organizational committees, and advances initiatives that enhance patient care and service excellence while exemplifying UHN’s values of caring, excellence, teamwork, innovation, integrity, leadership, and respect.
Responsibilities
- Support the Hospital Pharmacy Operations Manager in all aspects of pharmacy operations across assigned sites.
- Lead and oversee day-to-day pharmacy operations, including staffing, scheduling, workflow optimization, operational planning, and resolution of service disruptions.
- Provide direct and functional supervision of staff, including human resources management, performance support, training, and development.
- Serve as the Non-Sterile Compounding Supervisor, providing annual training, competency assessment, and certification of staff.
- Lead the implementation of operational, automation, and systems-related pharmacy projects and initiatives.
- Maintain and support pharmacy policies, procedures, and regulatory compliance requirements, with expertise in pharmacy automation, sterile compounding, and non-sterile compounding practices.
- Drive continuous quality improvement initiatives to optimize the safety, quality, efficiency, and delivery of medication distribution and pharmacy services.
- Collaborate with pharmacy leadership, clinical teams, nursing leaders, and other departments to support operational objectives and organizational priorities.
- Support the implementation of quality, safety, risk management, and compliance initiatives across pharmacy operations.
Requirements
- Completion of an advanced degree (Master’s or equivalent) or Doctor of Pharmacy degree required.
- Certificate of competency from the Pharmacy Examination Board of Canada required.
- Active registration with the Ontario College of Pharmacists as a Pharmacist, Part A required.
- At minimum over 2-3 years practical and related supervisory, management, or leadership experience required.
- Pharmacy practice in a hospital setting with up-to-date knowledge of pharmacy operations required.
- Excellent verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Excellent organizational and time management skills.
- Excellent analytical skills.
- Ability to manage workload with frequent changes.
- Ability to plan and coordinate various assignments and projects.
- Professional Society Membership relevant to Hospital Pharmacy (e.g. CSHP) an asset.
- Pharmacy Residency an asset.
Skills
- Pharmacy automation
- Sterile compounding
- Non-sterile compounding
Location
- Toronto Rehab Institute & Hillcrest
Work Type
- Permanent Full-Time
Experience Level
- Over 2-3 years practical and related supervisory, management, or leadership experience
Education Level
- Master's degree or equivalent
- Doctor of Pharmacy degree
- Certificate of competency from the Pharmacy Examination Board of Canada
- Active registration with the Ontario College of Pharmacists as a Pharmacist, Part A
Salary/Compensations
- CAD 52.26 - CAD 65.33 - hourly
Benefits
- Competitive offer packages
- Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms
About the Company
- UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital.
- With 10 sites and more than 44,000 TeamUHN members.
- UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
- As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
- UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
- UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
- Requests for accommodation can be made at any stage of the recruitment process.
- Applicants need to make their requirements known.